ARNETTA CAPERS
Paterson,NJ
Summary
I am a certified Phlebotomy Technician with three years of experience in customer service. I bring strong skills in communication, organization, and patient care, and I am seeking a phlebotomy position where I can apply my clinical training to deliver high-quality care to patients.
Overview
2026
2026
years of professional experience
1
1
Certification
Work History
Customer Service Representative
EzPass
01.2022 - 01.2025
- Serve as the main point of contact for E-ZPass customers, ensuring their inquiries and needs are addressed promptly and professionally.
- Perform regular account upkeep, including tagging, replenishments, adjustments, and handling diverse account types.
- Manage intake processes—whether walk-in, mail, or digital—and ensure accurate data handling.
- Process payments, manage cash operations, and prepare financial reports reliably.
Cashier
Shoprite
01.2021 - 01.2023
- Provide excellent customer service by greeting customers and addressing their needs courteously.
- Accurately scan and bag items, ensuring correct pricing and careful handling.
- Process payments correctly, including cash, credit, debit, EBT, and coupons.
- Maintain a clean and organized checkout area, following safety and sanitation guidelines.
- Follow company policies and procedures, including dress code, punctuality, and service standards.
Certified Phlebotomist
- 08.2025
- Draw Blood Samples
- Perform venipuncture or capillary punctures to collect blood from patients for lab testing or donation.
- Verify Patient Identity and Labels
- Confirm patient information and ensure all specimens are properly labeled to avoid errors.
- 80 Hours of Clinicals
Certified Phlebotomist
- 08.2025
- Draw Blood Samples
- Perform venipuncture or capillary punctures to collect blood from patients for lab testing or donation.
- Verify Patient Identity and Labels
- Confirm patient information and ensure all specimens are properly labeled to avoid errors.
- 80 Hours of Clinicals
Certified Home Health Aide
HomeCare Options
07.2006 - 11.2017
- Coordinated daily medicine schedules and administration to help clients address symptoms and enhance quality of life.
- Monitored progress and documented patient health status changes to keep care team updated.
- Helped patients safely transition between sleeping surfaces and mobility assistance such as wheelchairs by providing consistent support.
- Provided mobility assistance such as walking and regular exercising.
Education
Certified Phlebotomist - Phlebotomy
CDE Career Institute
Paterson, NJ08.2025
Medical Transcript/ Insurance Billing - undefined
CDE Career Institute
04.2024
High School Diploma - undefined
Eastside High School
01.2002
Skills
- Communication Skills
- Attention to detail
- Customer Service Skills
- Time Management
- Adaptability
- Specimen Labeling
- Knowledge of Blood Cultures
- Infection Control Practices
- Medical Terminology
- Safety Protocols and Regulation
- Knowledge of OSHA safety protocols
Certification
- High School Diploma
- Phlebotomy Certification
- Medical and Billing Certification
Timeline
Customer Service Representative
EzPass
01.2022 - 01.2025
Cashier
Shoprite
01.2021 - 01.2023
Certified Home Health Aide
HomeCare Options
07.2006 - 11.2017
Medical Transcript/ Insurance Billing - undefined
CDE Career Institute
High School Diploma - undefined
Eastside High School
Certified Phlebotomist
- 08.2025
Certified Phlebotomist
- 08.2025
Certified Phlebotomist - Phlebotomy
CDE Career Institute