Arnetta Lewis
Missouri City,TX
Summary
Proven track record in enhancing customer loyalty and streamlining operations, demonstrated during tenure at FedEx. Expert in conflict resolution and customer service, with a knack for problem-solving and efficient multitasking. Skilled in cash handling and fostering positive relationships, consistently achieving goals with an outgoing personality and a focus on results.
Overview
24
24
years of professional experience
Work History
Sales Associate Retail
Cato Fashions
07.2020 - Current
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
Customer Service Representative
FedEx
09.2000 - 12.2021
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Education
Hyde Park High School
Chicago, IL06.1985
Skills
- Customer Service
- Teamwork and Collaboration
- Time Management
- Problem-solving skills
- Listening Skills
- Multi-tasking strength
- Problem-Solving
- Excellent people skills
- Reliable and punctual
- Exceptional customer service
- Goal-Oriented
- Relationship Building
- Outgoing Personality
- Cash Handling
- Money Handling
- Cash Register Operation
- Stocking and Receiving
- Cash Handling Accuracy
- Store Opening and Closing
- Conflict Resolution
- Merchandise Display
- Product Recommendations
- Display Setup
Timeline
Sales Associate Retail
Cato Fashions
07.2020 - Current
Customer Service Representative
FedEx
09.2000 - 12.2021
Hyde Park High School