Summary
Overview
Work History
Education
Skills
Timeline
Generic

Arnitra Jackson

JACKSONVILLE,FL

Summary

Dynamic and compassionate professional with a proven track record in healthcare and customer service roles, notably at Touchings Hands Support Services. Excelled in patient care and support, enhancing quality of life through personalized care plans and effective communication. Skilled in CPR & First Aid, demonstrating reliability and punctuality. Achieved increased patient satisfaction and loyalty through empathetic service and efficient problem resolution.

Overview

6
6
years of professional experience

Work History

Direct Care Worker

Touchings Hands Support Services
07.2023 - Current
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Utilized active listening skills in order to understand each patient''s unique needs, preferences, and goals for their care plan execution.

  • Assisted patients with daily living activities such as bathing, dressing, grooming, and feeding for improved quality of life.
  • Maintained detailed records and progress notes


Wear House Worker

YaYa Creation
03.2020 - 07.2023
  • Loaded, unloaded, and moved material to and from storage and production areas.
  • Consistently lifted materials weighing as much as [Number] pounds.
  • Maintained clean workspaces by enforcing strict housekeeping guidelines for storage areas, dock bays, and equipment zones.
  • Reduced order processing times with streamlined picking, packing, and shipping procedures.

Customer Service Representative

Concentrix
02.2018 - 09.2020
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

Home Health Aide

Home Instead Senior Care
03.2020 - 05.2020
  • Helped patients maintain personal hygiene through bathing, grooming, and toileting assistance when necessary for dignity preservation.
  • Maintained a clean and safe home environment for patients, reducing falls and accidents.
  • Assisted clients with daily living activities, enhancing their independence and quality of life.
  • Performed light housekeeping duties including laundry linen changes sweeping vacuuming and mopping ensuring a clean and organized living space for patients.

Education

High School Diploma -

William M. Raines High School
Jacksonville, FL
06.1999

Skills

  • Patient Care
  • Transportation
  • Reliability and punctuality
  • Meal Preparation
  • CPR &FirstAid Certified
  • Personal Hygiene Assistance
  • Compassionate Caregiving

Timeline

Direct Care Worker

Touchings Hands Support Services
07.2023 - Current

Wear House Worker

YaYa Creation
03.2020 - 07.2023

Home Health Aide

Home Instead Senior Care
03.2020 - 05.2020

Customer Service Representative

Concentrix
02.2018 - 09.2020

High School Diploma -

William M. Raines High School

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Arnitra Jackson