ARNOLD LUNA
MCKINNEY,Texas
Summary
Resourceful Manager offering history of success coordinating and monitoring operations across various departments. Effective leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Highly committed with hardworking mentality to maintain quality of services and products. Dedicate professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
15
15
years of professional experience
Work History
Manager
Cracker Barrel Old Country Store
Allen, TX
05.2009 - Current
- Team building productivity and effective communication strategies.
- Achieved high performance goals by executing strategic plans and performance metrics.
- Reduced operational costs through comprehensive process improvement and resource management.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Trainer Coordinator
Cracker Barrel Old Country Store
Allen, TX
05.2009 - Current
- Elevated training efficiency by developing and implementing well-structured lesson plans.
- Boosted employee retention by conducting engaging and interactive training sessions.
- Improved trainee performance with regular evaluations and constructive feedback.
- Overseen the development of new training materials, resulting in higher trainee satisfaction scores.
Education
GED -
Mary Grimes High School
Carrolton05.2004
Skills
- Expense Tracking
- Schedule Management
- Revenue Forecasting
- Organizational Skills
- Policy Implementation
- Staff Development
- Performance Tracking and Evaluation
- Hiring and Training
- Multitasking Abilities
- Complex Problem-Solving
- Team Leadership
- Product Management
Additional Information
- I am bilingual in both English and Spanish and comfortable going back and forth between languages for training and interpretation purposes.
- I am a dedicated husband and father who enjoys spending time with my family, as well as a member of Anchor (nondenominational) church.
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Manager
Cracker Barrel Old Country Store
05.2009 - Current
Trainer Coordinator
Cracker Barrel Old Country Store
05.2009 - Current
GED -
Mary Grimes High School