Arnold Sturham
Santa Barbara,CA
Summary
Dynamic leader with proven success at Treehouse Cafe, adept in staff supervision and customer engagement. Excelled in menu development and fostering vendor relations, significantly enhancing dining experience and operational efficiency. Skilled in anticipating problems and implementing solutions, driving customer retention and team growth. Veteran Restaurant Owner with hands-on experience in all areas of restaurant operations. Excellent communication, organizational and conflict resolution skills. Proven history of raising profits through maximized productivity and customer satisfaction.
Overview
21
21
years of professional experience
Work History
Restaurant Owner
Treehouse Cafe
06.2003 - 01.2023
- Managed payroll, daily deposits, and cost controls.
- Supervised daily restaurant operations, ensuring smooth workflow and timely resolution of any issues that arose.
- Set employee schedules, delegated work, and monitored food quality and service performance.
- Maintained positive relationships with local community and government officials.
- Ensured compliance with all health department regulations, maintaining a safe environment for both employees and patrons alike.
- Mentored and developed staff members, fostering an environment that promoted professional growth within the team.
- Cultivated a positive dining atmosphere by maintaining a clean and inviting establishment.
- Sourced vendors, negotiated contracts, and managed efficient deliveries of high-quality supplies.
- Oversaw successful marketing campaigns to increase restaurant exposure and awareness.
Restaurant Manager
Harbour Public House
09.2001 - 03.2003
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Reconciled cash and credit card transactions to maintain accurate records.
Education
Bachelor of Science - Hotel And Restaurant Management
Washington State University
Seattle, WA06.1994
Skills
- Menu development
- Staff Hiring and Supervision
- POS System Operation
- Building Maintenance
- Business Planning
- Customer Engagement
- Vendor Relations
- Employee Scheduling
- Anticipating Problems
- Kitchen equipment operation and maintenance
- Event Coordination
- Managing Reservations and Large Parties
- Customer Retention
Timeline
Restaurant Owner
Treehouse Cafe
06.2003 - 01.2023
Restaurant Manager
Harbour Public House
09.2001 - 03.2003
Bachelor of Science - Hotel And Restaurant Management
Washington State University
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