Arnulfo Silva-Reyes
Long Beach,CA
Summary
Dynamic Manager with a proven track record at Sherwin Williams, driving a 15% increase in new business leads through strategic pricing and exceptional customer service. Skilled in budget management and market research, I excel in fostering relationships and enhancing operational efficiency, consistently exceeding sales targets and improving customer satisfaction.
Overview
8
8
years of professional experience
Work History
Manager
Sherwin Williams
10.2021 - Current
- Developed and executed a comprehensive pricing strategy for my store, resulting in 15% increase in new business leads withing the first quarter
- Managed a $1.5 million budget while maintaining #1 ranking for Marketing Excellence in my district
- Nurtured and conducted monthly audits and training programs for new employees decreasing turnover rates by 10%
- Closed sales deals with key accounts increasing MRR(Monthly Recurring Revenue) and exceeding quarterly sales targets by 25%
- Implemented an automated approval for daily pricing request, reducing response time and improving customer satisfaction of 85%
- Collaborated with a cross-functional teams including, Sales, Finance and Accounting departments
- Reviewed P&L monthly results to identify highest & lowest percentage rates on all products to exceed sales
- Maintain and build relationships with 100+ contactor and customers, providing exceptional customer service exceeding sales by 18% in premium products
- Implemented quality control measures to uphold company standards.
- Analyzed business performance data and forecasted business results for upper management.
- Organized team activities to build camaraderie and foster pleasant workplace culture.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Delegated work to staff, setting priorities and goals.
- Analyzed market trends and competitor activity to inform business strategy.
Concierge & Customer Service Specialist Management
Westfield Century City
04.2018 - 07.2021
- Generated reports on Excel and PowerPoint to analyze competitors, target markets, and demographics while optimizing website and introducing stamp cards to leverage customer retention by 15%
- Created and improved operations processes for user inquiries, solving 350 customer inquiries weekly through CRM
- Perform financial statements analyses on monthly business summary reports and dashboard recaps, analyzing product comparable percentages and penetration rates for management to increase retailers efficiency
- Formulated ideas for retailers increasing sales 10% with brand exposure and product showcased
- Worked closely with internal and external stakeholders including workplace services, building management, and external suppliers to deliver exceptional service to tenants and visitors
- Collaborated with management on multiple functions, increasing customer survey submissions from -15% to 5% MDT and identifying strengths and opportunities for retailers
Education
Bachelor of Science - Business Administration Management
California State University
Long Beach, CASkills
- English/Spanish
- Market research
- Sales forecasting
- Customer relationship management
- Budget management
- Customer service
- Problem solving
- Business administration
- Negotiation
- Business planning
- Microsoft Office
- Operation Management
- Customer Relations Management
- Time management
- Coaching and mentoring
Timeline
Manager
Sherwin Williams
10.2021 - Current
Concierge & Customer Service Specialist Management
Westfield Century City
04.2018 - 07.2021
Bachelor of Science - Business Administration Management
California State University