Aron Ortiz-Loredo
Bryan,TX
Summary
Experienced with overseeing service operations to ensure optimal customer satisfaction. Utilizes strong problem-solving abilities to address and resolve issues promptly—track record of fostering team collaboration and maintaining seamless workflows.
Overview
6
6
years of professional experience
Work History
Assistant Service Manger
HEB Grocery Store
07.2020 - Current
- Improved customer satisfaction by addressing and resolving service-related concerns promptly and professionally.
- Enhanced team efficiency by implementing streamlined procedures for daily operations.
- Established a positive working environment through fostering teamwork, providing support during challenging situations, and celebrating individual achievements.
- Worked closely with upper management to develop strategic initiatives aimed at driving business growth and enhancing customer satisfaction.
- Trained 30 less-skilled service workers on standards, efficiency, and conflict resolution for best-in-class customer service.
Student Worker
Texas A&M University
01.2019 - 06.2020
- Took and followed detailed directions from others.
- Worked in team environment to maintain high levels of productivity.
- Demonstrated strong problem-solving abilities when faced with unexpected challenges during event coordination or daily tasks.
Education
Bachelor of Science - Sport Management
Texas A&M University
College Station, TX05-2023
High School Diploma -
Earl Rudder High School
Bryan, TX06.2017
Skills
- Customer service focus
- Staff training and development
- Service planning
- Operation Monitoring
Accomplishments
- Achieved Customer Service Award for the year 2023 and 2024.
- Supervised team of 30 staff members at a time.
Because People Matter Award
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Assistant Service Manger
HEB Grocery Store
07.2020 - Current
Student Worker
Texas A&M University
01.2019 - 06.2020
Bachelor of Science - Sport Management
Texas A&M University
High School Diploma -
Earl Rudder High School
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