Summary
Overview
Work History
Education
Skills
Languages
References
Timeline
BusinessAnalyst
Aronny Diaz Castro

Aronny Diaz Castro

Customer service
Bronx ,NY

Summary

Customer-focused professional with a background in customer service roles. Known for providing top-notch client support while maintaining high levels of customer satisfaction and loyalty. Strengths include exceptional communication, problem-solving skills, and ability to handle multiple tasks simultaneously.

Proven track record of consistently improving operational processes to enhance the overall customer experience, Also expert in computer.

Overview

4
4
years of professional experience

Work History

Houseman

The Moore Hotel
Manhattan, NY
08.2024 - Current
  • Transported dirty linen from guest rooms to laundry area using appropriate equipment.
  • Responded promptly to guest inquiries and requests regarding housekeeping needs.
  • Organized closets and cabinets according to hotel regulations.
  • Ensured cleanliness and orderliness of all hotel common areas, including lobbies, hallways, and restrooms.

Front End Manager

Associated supermarket
Bronx, NY
10.2023 - 08.2024
  • Resolved customer complaints promptly in a professional manner.
  • Inspected shelves regularly to ensure that merchandise is properly displayed according to company standards.
  • Was on charge of cashiers and all the employees on the floor.

Sales Assistant

Gerry's hardware store
Bronx, NY
01.2023 - 10.2023
  • Assisted customers in selecting appropriate products or services for their needs.
  • Operated forklifts and other heavy machinery to load and unload materials.
  • Developed positive customer relationships through friendly greeting and excellent service.
  • Worked doing duplicates of keys and also mixing paint in machine.

Education

Some College (No Degree) - System Engineering

Universidad Tecnologica De Santiago ( Utesa )
Dominican Republic

Skills

  • Customer Service
  • Excellent Communication
  • Staff Management
  • Problem-solving abilities

Languages

English
Full Professional
Spanish
Native/ Bilingual

References

References available upon request.

Timeline

Houseman

The Moore Hotel
08.2024 - Current

Front End Manager

Associated supermarket
10.2023 - 08.2024

Sales Assistant

Gerry's hardware store
01.2023 - 10.2023

Some College (No Degree) - System Engineering

Universidad Tecnologica De Santiago ( Utesa )
Aronny Diaz CastroCustomer service