AROWAN RODRIGUEZ
Reno,NV
Summary
Dedicated Customer Service Representative with a strong track record in building client relationships and enhancing customer satisfaction. Proven team player with a positive attitude and effective communication skills, committed to supporting company success through exceptional service and partnership development.
Overview
7
7
years of professional experience
Work History
Administrative Floater
Talent framework A Savard company
Reno, NV
05.2025 - 06.2026
- Facilitated efficient processing of I-9s, W-4s, and hire paperwork while delivering exceptional customer service.
- Managed incoming communications via phone, email, and in-person inquiries to ensure prompt response and resolution.
- Coordinated daily tasks to support operations across multiple teams.
- Entered time entries for multiple branches and employees within to ensure pay is accurate.
- Assisted with HR tasks such as child support deductions and employee verifications.
- Supported onboarding processes by preparing materials for new hires.
- Adapted quickly to different roles, demonstrating versatility and teamwork skills.
- Maintained cleanliness and organization of workspaces to enhance productivity.
- Maintained inventory of office supplies and placed orders.
Office Support Technician
Prominence Health Plan
Reno
02.2024 - 05.2025
- Greeted members and directed them to appropriate personnel for timely assistance.
- Maintained accurate records of customer interactions and service requests to support effective follow-up.
- Provided a warm welcome to members and guided them to the right staff for prompt support.
- Ensured compliance with health information security protocols.
- Managed logging, sorting, and distribution of incoming and outgoing mail to ensure seamless communication.
- Organized bench supplies and conducted inventory counts effectively.
- Coordinated efforts to facilitate special projects for management and departments.
Warehouse planner coordinator
TAGG Logistics/Hub Group
Reno
10.2022 - 02.2024
- Analyzed supply chain data to inform planning decisions and optimize resources.
- Provided assistance to drivers for smooth entry., verified that paperwork numbers matched paperwork numbers.
- Scheduled deliveries via email to optimize logistics and efficiency.
- Scheduled deliveries via email to enhance logistics coordination and streamline operations.
- Fulfilled delegated responsibilities efficiently.
- Managed time efficiently to consistently meet targets and deadlines.
- Developed and maintained project timelines for logistics operations.
- Welcomed drivers while ensuring their paperwork numbers matched records.
- Facilitated communication between clients and logistics teams to ensure timely project updates.
Senior Bilingual customer support specialist
Sunbit, Inc
Reno, Nevada
04.2019 - 08.2022
- Consistently achieved over 90 calls daily while maintaining 80% utilization rate.
- Provided accurate information to customers, enhancing overall service quality.
- Maintained professionalism during challenging customer interactions, ensuring positive resolutions.
- Provided timely responses to customer inquiries via phone and email.
- Assisted customers with account setup and troubleshooting issues.
- Collaborated with teams to resolve complex customer concerns effectively.
- Trained new team members through call shadowing, accelerating onboarding process.
- Navigated multiple databases to streamline daily operations.
Education
GED -
ICDA Charter High School
Reno, NVSkills
- Administrative support
- Record management
- Document preparation
- Microsoft Office
- Customer service
- Client communication
- Customer interaction
- Time management
- Multitasking ability
- Detail-oriented
- Problem solving
- Team collaboration
- Self-motivated
- Bilingual proficiency
- Professional communication
- Onboarding support
- Attention to detail
- Professional demeanor
Job Titles
- Office Support Technician
- Warehouse Planner Coordinator
- Bilingual Senior Customer Care Specialist
Timeline
Administrative Floater
Talent framework A Savard company
05.2025 - 06.2026
Office Support Technician
Prominence Health Plan
02.2024 - 05.2025
Warehouse planner coordinator
TAGG Logistics/Hub Group
10.2022 - 02.2024
Senior Bilingual customer support specialist
Sunbit, Inc
04.2019 - 08.2022
GED -
ICDA Charter High School