Marco Meraz
Huntsville
Summary
Bilingual administrative and customer service professional with experience in office operations, appointment coordination, sales support, inventory management, cash handling, and customer relations. Cross-trained across multiple departments with a strong focus on accuracy, organization, communication, and problem-solving. Registered Texas Notary with experience supporting management teams and maintaining CRM records.
Overview
1
1
Certification
5
5
years of professional experience
Work History
Office Administrative Floater
Colony Ridge
Cleveland, TX
10.2024 - Current
- Supported multiple departments including Cashiers, Reception, Closing, Proofreading, Inventory, Appointment Clerk, and Sales Management Support.
- Processed payments, refunds, and receipts while maintaining financial accuracy.
- Scheduled appointments, managed customer communications, and maintained CRM records.
- Assisted with closing documents, contract review, and verification of customer information.
- Updated inventory databases and generated reports for management.
- Coordinated communication between departments and assisted with customer escalations.
Personal Shopper
HEB, NorthPark, TX
NorthPark, TX
12.2022 - 06.2023
- Fulfilled online grocery orders accurately and efficiently.
- Assisted customers in-store and delivered excellent customer service.
- Loaded customer vehicles while following safety procedures.
Supervisor /Crew Trainer
Freddy’s Frozen Custard & Steakburgers
New Caney, TX
10.2021 - 12.2023
- Promoted from Team Member to Supervisor within two months.
- Trained new employees and ensured operational productivity.
- Managed cash drawers and end-of-day reporting.
Team Member
KFC, Splendora, TX
Splendora, TX
06.2021 - 10.2021
- Processed customer orders and prepared food items.
- Assisted with closing procedures and maintained food safety standards.
Education
High School Diploma -
Cleveland High School
TexasSkills
- Customer Service
- Administrative Support
- Appointment Scheduling
- CRM Management
- Cash Handling
- Inventory Management
- Sales Support
- Contract Review
- Data Entry
- Bilingual (English/Spanish)
- Problem Solving
- 45 WPM Typing
- Attention to detail
- Multitasking
- Flexible and adaptable
- Computer skills
Certification
Registered Texas Notary
Certifications & Languages
English
Spanish
Learning Italian
Timeline
Office Administrative Floater
Colony Ridge
10.2024 - Current
Personal Shopper
HEB, NorthPark, TX
12.2022 - 06.2023
Supervisor /Crew Trainer
Freddy’s Frozen Custard & Steakburgers
10.2021 - 12.2023
Team Member
KFC, Splendora, TX
06.2021 - 10.2021
High School Diploma -
Cleveland High School