Arpi Zadourian
Medfield,MA
Overview
23
23
years of professional experience
1
1
Certification
Work History
Operations and Human Resources Manager
Hybrid Ride Inc
01.2021 - 01.2025
- Company Overview: (Non-Emergency Medical Transportation)
- Supervise daily operations
- Follow-up complaints
- Manage Audit Requirement
- Documentation and monitor HR information system
- Purchases
- Design and delivery Training
- New contracts
- Oversee regulatory compliance
- Payroll
- Pre-hiring process, as well as onboarding, training
- Communicate with insurance companies
- (Non-Emergency Medical Transportation)
Senior Training Instructor
Zvartnots International Airports CJSC
01.2009 - 01.2020
- Instructor of Initial training for new staff
- Instructor for the different systems such as MACS, SABRE, Liason, GAETAN, ALTEA
- Instructor for Dangerous Goods since 2010 for CAT 7-8-9-10-12
- Instruct handling procedure according to airlines’ regulations
- Create and update internal regulation’s manual
- Supervise employee’s operations
- Administrative duties: Reports, translations, correspondence, answer to company complaints, purchase orders and drafting
- Audit preparations
- Customer service training
- DG Cargo acceptance
- IT (create user, update and terminate, system test, trouble shooting)
- Replace/cover supervisor, administrative assistant and shift managers as needed
- Monitor the training records, keep them up to date
Passenger Services & Operations Coordinator
Zvartnots International Airport CJSC
01.2006 - 01.2009
Monitoring Journalist
BBC Monitoring
01.2006 - 01.2008
- Translate the articles from Persian to English from Media
Public Health & Programs Coordinator
The Ministry of Health of Armenia
01.2006 - 06.2006
- Prepare guidelines for clinics
- Conduct monitoring to check the status of health in the country
- Population health rate calculations
- Clinic visits
- Prepare seminar workshops
Health Program Volunteer
WHO
01.2003 - 02.2003
- Company Overview: (Project for measles and rubella elimination in the area)
- Select vaccination targeting location, prepare personal, order sufficient equipment, correspondence and participating in the vaccination program
- (Project for measles and rubella elimination in the area)
Associate
Tehran Central Health Clinic
01.2002 - 06.2002
- Vaccination, women routine checkups and tests, family planning consultations and training, children routine physical checkups, pregnant women routine checkups, documentation, follow-up on checkups dates and test, prescription
Education
Master’s degree - MANAGEMENT
Armenian State University of Economics
01.2007
Bachelor’s degree - PUBLIC HEALTH
Iran University of Medical Science
01.2004
Skills
- Multitasking and organization
- Customer service
- Data entry
- Decision-making
Certification
- PASS certificate, CTAA USA, 01/01/24
- Defensive Driving, Consumer Sensitivity and Wheelchair Securement Training, 01/01/23
- Defensive Driving, Consumer Sensitivity and Wheelchair Securement Training, 01/01/24
- Etihad Airlines SSCI Train the Trainer, 01/01/14
- GARD Training Certificate, DHL, UNDP and MES, 01/01/13
- IATA Dangerous Goods Cat 6, Geneva, Switzerland, 01/01/10, 01/01/12, 01/01/14, 01/01/16, 01/01/18
- IATA Professional Skills for DG instructors, trainer certificate for cat. 4,5,7,8,9 and 10
- SSCI Sabre Basic, 01/01/14
- SSCI Sabre Advanced, 01/01/14
- Treatment with disabled people and disability equality, 01/01/10
- Visa and Passport (SCHENGEN rules, visas, initial document examination, imposters)
- Visa and Passport (Trends in abuse of documents profiling and imposters)
- Astra DCS, 01/01/11
- Front Check-in by British Airways, 01/01/08
- Altea CM basic by CSA Airlines, 01/01/14
- Altea CM Advanced, 01/01/15
- Visa and Passport Fraud by US embassy in Yerevan, 01/01/19
- British Cavendish College certificate in computer skills, 01/01/00
- Train the trainer by LOT airline for ALTEA, 01/01/15
- Certificate for participating at fight against measles and rubella by WHO in Iran
Training
- Train the Trainer for ETIHAD SSCI, 09/01/14, Abu Dhabi, UAE
- SSCI Sabre Basic Training, 01/01/14, Yerevan, Armenia
- SSCI Sabre Advanced Training, 01/01/14, Yerevan, Armenia
- Get Airport Ready for Disaster, 01/01/13, Yerevan, Armenia
- IATA Dangerous Goods Training, 01/01/10, 01/01/12, 01/01/14, Geneva, Switzerland
- Professional Skills for Instructors, 01/01/10, Geneva, Switzerland
- Disabled People’s Right Protection, 01/01/10, Yerevan, Armenia
- Computer Skills, 01/01/95, Cavendish College of London
- Astra DCS training
- Visa and Passport (Trends in abuse of documents profiling and imposters)
- Visa and Passport (SCHENGEN rules, visas, initial document examination, imposters)
- ALTEA CM basic, 01/01/14
- Front check-in, 01/01/08
- Emergency Response Plan by ETIHAD, 01/01/14, 01/01/15
- Emergency Response Plan by Air France, 01/01/15
- IATA Dangerous Goods Cat 6, 01/01/16, Geneva, Switzerland
- Visa and Passport Fraud by France Embassy in Yerevan, 01/01/16
- Av. Sec and Safety training
- IATA Dangerous Goods Training CAT 6, 01/01/17, Geneva, Switzerland
- Drivers Safety and Sensitivity, 01/01/23, 01/01/24
- PASS training, 01/01/24
Languages
English
Full Professional
Armenian
Native or Bilingual
Persian
Native or Bilingual
Timeline
Operations and Human Resources Manager
Hybrid Ride Inc
01.2021 - 01.2025
Senior Training Instructor
Zvartnots International Airports CJSC
01.2009 - 01.2020
Passenger Services & Operations Coordinator
Zvartnots International Airport CJSC
01.2006 - 01.2009
Monitoring Journalist
BBC Monitoring
01.2006 - 01.2008
Public Health & Programs Coordinator
The Ministry of Health of Armenia
01.2006 - 06.2006
Health Program Volunteer
WHO
01.2003 - 02.2003
Associate
Tehran Central Health Clinic
01.2002 - 06.2002
Bachelor’s degree - PUBLIC HEALTH
Iran University of Medical Science
- PASS certificate, CTAA USA, 01/01/24
- Defensive Driving, Consumer Sensitivity and Wheelchair Securement Training, 01/01/23
- Defensive Driving, Consumer Sensitivity and Wheelchair Securement Training, 01/01/24
- Etihad Airlines SSCI Train the Trainer, 01/01/14
- GARD Training Certificate, DHL, UNDP and MES, 01/01/13
- IATA Dangerous Goods Cat 6, Geneva, Switzerland, 01/01/10, 01/01/12, 01/01/14, 01/01/16, 01/01/18
- IATA Professional Skills for DG instructors, trainer certificate for cat. 4,5,7,8,9 and 10
- SSCI Sabre Basic, 01/01/14
- SSCI Sabre Advanced, 01/01/14
- Treatment with disabled people and disability equality, 01/01/10
- Visa and Passport (SCHENGEN rules, visas, initial document examination, imposters)
- Visa and Passport (Trends in abuse of documents profiling and imposters)
- Astra DCS, 01/01/11
- Front Check-in by British Airways, 01/01/08
- Altea CM basic by CSA Airlines, 01/01/14
- Altea CM Advanced, 01/01/15
- Visa and Passport Fraud by US embassy in Yerevan, 01/01/19
- British Cavendish College certificate in computer skills, 01/01/00
- Train the trainer by LOT airline for ALTEA, 01/01/15
- Certificate for participating at fight against measles and rubella by WHO in Iran
Master’s degree - MANAGEMENT
Armenian State University of Economics