Tiffany Yailine Taveras
Paterson,NJ
Summary
Customer Associate with 5 years of experience dedicated to providing highest quality service and making customers feel welcome. Committed to exceeding sales expectations and furthering company goals. Timely and situationally aware employee dedicated to supporting productive work environments.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
Maximus Call Center
New York
04.2023 - Current
- Maintained a high level of professionalism when dealing with difficult customers.
- Provided exceptional customer service to ensure customer satisfaction.
- Answered customer inquiries via phone
- Resolved customer complaints promptly and efficiently.
- Updating New york state of healths accounts
- Processing medicaid applications
- Processing tickets and defects for accounts
- Assisting consumers with online account ( Gov ID)
- Protecting PII and PHI
- work under quality and QA policy
- Conducted initial eligibility screenings for Medicaid applicants.
- Attended training sessions, seminars and workshops related to Medicaid programs.
- Reviewed applications and supporting documents to determine applicant's eligibility for Medicaid benefits.
- Maintained confidential patient documentation to prevent data compromise and comply with HIPAA regulations.
- Maintained positive working relationship with fellow staff and management.
Sales Associate KEY HOLDER
Metro By T-Mobile
01.2022 - 09.2022
- Operated POS system to total purchases and receive and process cash and credit payments.
- Coordinated store products and conducted inventory counts to maintain merchandise flow.
- Completed opening and closing tasks by cashing out registers, inspecting security and alarm systems, preparing bank deposits and delegating daily tasks to [Number] employees.
- Collaborated with store employees to achieve established sales objectives and goals, boosting overall sales [Number]%.
HR Assistant
AMAZING HOME CARE
09.2021 - 09.2022
- Documented human resources records and maintained confidentiality of sensitive personal information.
- Responded to inquiries by answering telephone calls, in-person questions and emails.
- Updated Human Resources Information System (HRIS) database, maintained data accuracy, and assisted with system changes.
- Maintained office supplies, distributed mail, and processed invoices for payment.
- Partnered with management team to coordinate on-boarding and off-boarding processes.
REFERALLS CORDINATOR
FRIENDS AND FAMILY HOME CARE
05.2020 - 05.2021
- Gathered and organized materials to support operations.
- Received and responded to customer requests via letters, emails, telephone calls and in-person interactions.
- Entered data, generated reports and produced tracking documents.
- Coached employees through day-to-day work and complex problems.
MANAGER
McDonald's
05.2020 - 05.2021
- Accomplished multiple tasks within established timeframes.
- Onboarded new employees with training and new hire documentation.
- Cross-trained existing employees to maximize team agility and performance.
- Maximized performance by monitoring daily activities and mentoring team members.
- Recorded inventory sales into organization's weekly income report.
Education
High School Diploma -
THE COLLEGE ACADEMY
New York Skills
- Personnel Reports Preparation
- HR Policies
- Generating Reports
- Personnel Documentation Verification
- BILLIGUAL ( FLUENTLY SPEAK ENGLISH & SPANISH
- DATA ENTRY > WRITTING >DETAIL ORIENTED
- TIME MANAGMENT > CUSTOMER SERVICE
- PHONE ETIQUETTE , ORGANIZATION
- Medicaid processing
- Data entry
- HIPAA compliance
- Conflict resolution
- Quality assurance
- Problem solving
- Effective communication
- Team collaboration
- Attention to detail
- Time management
- Multi-channel support
- Customer relationship management
- Confidentiality maintenance
- Verbal and written communication
- Professionalism
- Work prioritization
- Researching
- Stress management
Timeline
Customer Service Representative
Maximus Call Center
04.2023 - Current
Sales Associate KEY HOLDER
Metro By T-Mobile
01.2022 - 09.2022
HR Assistant
AMAZING HOME CARE
09.2021 - 09.2022
REFERALLS CORDINATOR
FRIENDS AND FAMILY HOME CARE
05.2020 - 05.2021
MANAGER
McDonald's
05.2020 - 05.2021
High School Diploma -
THE COLLEGE ACADEMY