Arsene Delice
Tampa,FL
Summary
Dynamic customer service and logistics professional with a proven track record at Maximus Federal Services. Expertise in leadership and process improvement, successfully resolving customer concerns while enhancing team performance. Strong skills in inventory control and interpersonal communication, fostering client relationships to drive successful outcomes. Committed to utilizing these strengths to support organizational goals and assist clients through their fitness journeys.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Maximus Federal Services
Remote, FL
10.2022 - Current
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Maintained a high level of professionalism when dealing with difficult customers.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively
Process Technichain
Valpak
St. Petersburg, FL
06.2021 - 04.2022
- Performs and teaches others to diagnose and repair routine equipment issues, and instills the importance of preventative maintenance
- Encourages collaboration within the team, as well as individual accountability.
- Accomplishes duties using safe work practices and equipment, while being responsible for reporting all injuries and observed unsafe work environments.
Operations Coordinator
FedEx:Ground
St. Petersburg, FL
06.2017 - 09.2020
- Conducted quality assurance audits related to driver performance and delivery addresses.
- Communicated with Business Contacts (BC) and Authorizing Officials (AO) of investigated customer service complaints, including disputed deliveries, missing packages, and early or late pickups.
- Maintained and updated vehicle maintenance information on all company-owned and non-owned vehicles.
Logistics Journeyman
Unites States Air Force
Barksdale, LA
03.2009 - 10.2014
- Led morning PT sessions for groups of 20 or more
- Performed traffic management activities domestically and abroad to support military operations.
- Communicated effectively with clients regarding shipping options, timelines, transfers, and/or regulations affecting shipments.
- Communicated effectively with clients regarding shipping options, timelines, transfers, and/or regulations affecting shipments.
Provided shipment status notifications to exporters, consignees, or - Prepared invoices and estimates for freight
- Selected shipment routes, based on the nature of goods shipped, transit times, or
Education
Associate of Arts -
St. Petersburg College
Clearwater, FL12-2020
Bachelor of Science - Management Organizational Leadership
St. Petersburg College
Clearwater, FL12-2020
Associate of Applied Science - Transportation
Community College of The Air Force
Montgomery, AL02-2011
Skills
- Customer service
- Leadership
- Teamwork
- Process Improvement
- Detail-oriented
- Training and Development
- Fitness
- Strength
- Nutrition personal trainer
- Client assessment
- Exercise Science
- Program Design
- Client education and communication
- Inventory Control
- Logistics
- Professionalism
- Listening skills
- Interpersonal skills
- Self motivation
- Adaptability
Certification
- CPR and AED Certification
- NASM CPT Certification
Timeline
Customer Service Representative
Maximus Federal Services
10.2022 - Current
Process Technichain
Valpak
06.2021 - 04.2022
Operations Coordinator
FedEx:Ground
06.2017 - 09.2020
Logistics Journeyman
Unites States Air Force
03.2009 - 10.2014
Associate of Arts -
St. Petersburg College
Bachelor of Science - Management Organizational Leadership
St. Petersburg College
Associate of Applied Science - Transportation
Community College of The Air Force