Arsenia Westbrook
Atlanta,GA
Summary
Outgoing grocery clerk with several years of experience in fast-paced, customer-oriented retail settings. Recognized for consistently delivering excellent customer service. Knowledgeable about retail grocery operations and diverse functions of front-end employee roles.
Overview
18
18
years of professional experience
2003
2003
years of post-secondary education
Work History
Grocery Clerk
Kroger
Atlanta, MI
08.2007 - Current
- Assisted customers with locating products and answering inquiries.
- Stocked shelves with grocery items daily.
- Utilized knowledge of store layout to direct customers towards desired items quickly.
- Maintained cleanliness and organization of grocery aisles and checkout areas.
- Collaborated with colleagues to create an inviting shopping environment for customers.
Grocery Manager
Kroger
Atlanta, MI
09.2021 - 06.2022
- Managed daily operations and ensured store compliance with company policies.
- Supervised staff scheduling and training to optimize team performance.
- Coordinated inventory management and product ordering to maintain stock levels.
- Monitored customer service standards and resolved customer inquiries efficiently.
- Led weekly meetings to discuss goals, updates, and employee feedback.
- Lead by example and took responsibility for all actions drive culture of performance excellence.
- Assessed grocery store for cleanliness and checked proper stocking of shelves, refrigerated section and freezers.
- Monitored inventory levels and stock shelves with new merchandise.
- Distributed daily tasks to appropriate employees and checked to complete duties within expected time frames.
- Maintained comprehensive compliance with workplace and food safety standards to protect staff and customers.
- Drove consistent grocery sales with effective merchandising and promotions implementation.
- Implemented new methods for reducing shrinkage and increasing profitability.
- Conducted weekly meetings with staff members to discuss performance goals.
- Maximized profit by coordinating efficient team workflows, minimizing waste and controlling shrinkage.
- Organized promotional displays to maximize sales opportunities.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
Assistant Grocery Manager
Kroger
Atlanta, MI
12.2016 - 09.2021
- Assisted customers with locating products and answering inquiries.
- Stocked shelves with grocery items daily.
- Maintained cleanliness and organization of grocery aisles and checkout areas.
- Assisted in managing daily grocery operations and inventory control.
- Trained new employees on store policies and customer service practices.
- Maintained cleanliness and organization of sales floor and storage areas.
- Monitored stock levels and placed orders to maintain product availability.
- Resolved customer inquiries and complaints with effective communication skills.
- Collaborated with team members to improve overall store efficiency and workflow.
- Assessed grocery store for cleanliness and checked proper stocking of shelves, refrigerated section and freezers.
- Resolved customer complaints in a timely manner.
- Coordinated efficient restocking of grocery merchandise to meet customer needs and promote consistent sales.
- Set up promotional displays to maximize visibility.
- Monitored stock levels and ordered inventory as needed.
- Lead by example and took responsibility for all actions drive culture of performance excellence.
Education
Mays High School
Atlanta, GASkills
- Customer service
- Inventory management
- Visual merchandising
- Staff training
- Operate power jack
- Operate lift
- Unload trucks
Timeline
Grocery Manager
Kroger
09.2021 - 06.2022
Assistant Grocery Manager
Kroger
12.2016 - 09.2021
Grocery Clerk
Kroger
08.2007 - Current
Mays High School