Arsenio MacKay
Old Bridge
Summary
Dynamic retail operations leader with a proven track record at Floor & Decor, excelling in driving sales and enhancing customer service. Skilled in organizational growth strategies and Excel, I foster high-performing teams and implement effective training programs, achieving significant improvements in associate retention and operational efficiency.
Overview
10
10
years of professional experience
Work History
Chief Executive Merchant
Floor & Decor
Avenel
06.2023 - Current
- Oversee retail store operations and store management teams to ensure sales goals are met and exceeded.
- Create and maintain successful partnerships with store, regional and Store Support Center associates.
- Use our CARE model to help associates create an environment that is friendly, helpful, knowledgeable and efficient for customers.
- Recruit, interview and select management team and sales associates to ensure store is properly staffed with maximum scheduling coverage, especially during peak traffic periods.
- Train and develop a high-performing management team and ensure high quality supervision, training and development of sales associates. Create practices to decrease associate turnover.
- Communicate performance standards and hold team members accountable for achieving standards. Provide regular coaching, feedback and performance discussions with associates.
- Ensure brand standards, brand consistency, store presentation standards and operating standards are achieved/exceeded and maintained.
- Ensure compliance of payroll and business planning processes. Monitor, maintain and follow company policies; support company expectations and systems.
Operations Manager
Floor & Decor
Toms River
08.2020 - 06.2023
- Previously managed Tile and Deco Department
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications and missed deadlines.
- Work effectively with CEM on controlling expenses
- Identified and resolved unauthorized, unsafe or ineffective practices.
- Set, enforced and optimized internal policies to maintain responsiveness to demands.
- Devised processes to boost long-term business success and increase profit levels.
Overnight Stocker
Bj's Wholesale Club
06.2017 - 07.2020
- Removed all boxes and related trash from sales floor and processed through compactors.
- Used dollies and pallet jacks to unload and organize merchandise from delivery trucks.
- Performed light housekeeping and cleaning by discarding trash and cardboard and sweeping and mopping floors.
- Observed safety protocols when transporting merchandise to different areas of store to alleviate item damage.
- Readied items for sales floor stocking by affixing tags and preparing shelf labels.
- Inspected floor displays, noted missing items and immediately replenished merchandise.
Public Works Employee
Long Beach Township
08.2016 - 03.2017
- Followed instructions from supervisor regarding daily job tasks and duties.
- Removed trash and recyclables at end of each shift and disposed of items in proper receptacles.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Continuously adhered to strict regulations as well as detailed instructions, guidelines and specifications.
- Executed tasks within time and budget constraints.
Cart Attendant
ShopRite
07.2015 - 06.2016
- Collected empty carts from grocery patrons and returned to store to keep parking lot clear of obstacles.
- Gathered and consolidated carts, freeing up additional cart return spaces.
- Collected carts left in parking areas and returned to retail stores.
- Cleared parking lot of litter and foreign debris.
Education
High School Diploma -
Barnegat High School
Barnegat, NJ06.2015
Skills
- Retail operations management
- Sales focused approach
- Customer service excellence
- Excel expertise
- Organizational growth strategies
- Adaptability and resilience
Timeline
Chief Executive Merchant
Floor & Decor
06.2023 - Current
Operations Manager
Floor & Decor
08.2020 - 06.2023
Overnight Stocker
Bj's Wholesale Club
06.2017 - 07.2020
Public Works Employee
Long Beach Township
08.2016 - 03.2017
Cart Attendant
ShopRite
07.2015 - 06.2016
High School Diploma -
Barnegat High School
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