Summary
Overview
Work History
Education
Skills
Timeline
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Arsenio Ruiz

Burbank,CA

Summary

A challenging position as Support Technician in cutting edge, fast-paced entertainment or creative company. Savvy expert experienced in troubleshooting computer hardware and software issues in customer-focused environments. Possesses comprehensive knowledge of standard operating systems, networking protocols and technical support procedures. Skilled in identifying and resolving complex technical problems.

Overview

28
28
years of professional experience

Work History

Sr. Support Technician

ACS/Xerox/ATOS
Los Angeles, CA
01.2012 - Current
  • Support ESPN production environment and work with various teams located in Bristol and Charlotte to resolve production issues
  • Technical Lead and Backup Manager to Corporate and Studio teams supporting various business units throughout The Walt Disney Company
  • EIS experience providing office and home support services to High-Level Executives
  • Support several hardware and software requirements and needs for production and non-production environments
  • Provide training to clients via phone, email, instant messaging, remote connectivity, and onsite support
  • Respond within SLA time limits to incidents and service requests and working towards issue/ task resolution
  • Research new technology and provide suggestions and solutions to user workflows to enhance efficiency.
  • Roll-out new applications, tools, and services to user community to maintain enterprise standards.
  • Collaborated with cross-functional teams to ensure timely resolution of complex technical problems.
  • Streamlined support processes for increased efficiency and reduced response time to customer inquiries.

Sr. MAC / PC Analyst/Technical Support Engineer

The Walt Disney Company
Burbank, CA
01.1997 - 01.2012
  • Participated on team to migrate users Studio wide to MS Active Directory structure.
  • Provided desktop support on in-house user systems
  • Administer, maintain, and backup in-house servers and graphics workstations
  • Installed Adobe Distiller server which allowed users to create PDF documents BU wide and reduced licensing cost from 70+ to less than ten
  • Reduced remote access cost of Hollywood/Lyric/Mammoth Records field staff from $25,000 to less than $5000 per month by leveraging availability broadband access throughout country
  • Provided remote support for offices in Nashville, New York, and regional staff of more than thirty users country-wide through frame relay, modem, high-speed broadband, and VPN
  • Supported standalone accounting networks on film productions through remote access capability and phone support
  • Created, tested, and maintained various Windows 95/98/2000/XP/7, OSX, and Linux images for production and non-production workstations and laptops for various business units
  • Performed color monitor calibration for creative artists working on 2D and 3D animation
  • Research and test new technology in order to increase both show and user functionality
  • Roll out commercial and client server software to maintain synergy with changing studio standards.

Computer Technician / Systems Administrator

Intelligent Systems Group
Van Nuys, CA
01.1996 - 01.1997
  • Maintained and administered servers with variety of operating systems at company headquarters
  • Responsible for backup and restoring critical company data
  • Recommended best-fit solutions based on customers needs and participated in roll out phase
  • Responded to written and telephone requests for on-site computer repairs at The Walt Disney Co, MCA, Sony, Lockheed Martin, Sanwa Bank, KPMG, and other companies
  • Excellent troubleshooting and repair skills in a break-fix environment
  • Provided direction and assistance with multi-user relocations at The Walt Disney Company and Sanwa Bank.

Education

Bachelor of Science - Biology

Cal State University
Long Beach, CA
06.1997

Skills

  • Experience supporting variety of platforms (MacBook, iPad, iPhone, Android Phones, Windows laptops, desktops, and servers) in production and non-production environments
  • In-depth expertise of desktop, laptop, and server hardware, troubleshooting, deployment, software application installation, and troubleshooting
  • Extensive knowledge of MS Windows (Windows XP, Windows 7 and Windows 10) and Mac OS (Mavericks, Yosemite, El Capitan, Sierra, High Sierra, Mojave, Catalina, Monterey, iOS), and Android products
  • Knowledge of Adobe Graphics Products, Quark Express, Microsoft Office Suite, Altiris, MS SMS, Casper, ServiceNow, etc
  • Excellent written and verbal communication skills
  • Strong ability to multitask and work in collaborative production team environment
  • Fluent in Spanish

Timeline

Sr. Support Technician

ACS/Xerox/ATOS
01.2012 - Current

Sr. MAC / PC Analyst/Technical Support Engineer

The Walt Disney Company
01.1997 - 01.2012

Computer Technician / Systems Administrator

Intelligent Systems Group
01.1996 - 01.1997

Bachelor of Science - Biology

Cal State University

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Arsenio Ruiz