Arseniy Zagorulko
Outlier AI-Miami
Miami,FL
1
Language
1
Certificate
4
Years of experience
Project Manager focused on keeping work organized, communication clear, and issues moving toward resolution. Brings customer service, CRM software, and software troubleshooting experience to planning follow-ups, tracking details, and coordinating information across phone, email, and chat, improving workflows and increasing team efficiency by 50%. Uses Ukrainian, Russian, and English to support multilingual communication and keep stakeholders aligned.
Work History
Customer Service Representative
1 Year 7 Months- Respond to customer questions by email mad via CRM system with accurate information and a professional tone.
- Document service requests and interaction details in CRM software to support organized account follow-up.
- Collaborate with sales and support teams to keep customer information current and consistent.
Business Development Representative
2 Years 6 Months- Conduct prospect outreach to introduce services and identify qualified business opportunities.
- Track lead status and update account notes to keep follow-up activity organized and current.
- Prepare prospecting messages tailored to client needs and business development goals.
- Support account follow-up by maintaining timely communication with prospects and existing contacts.
AI Writing Evaluator
2 Years 7 Months- Score AI writing samples against established guidelines to support consistent evaluation decisions.
- Identify reasoning gaps, factual errors, and unclear phrasing in generated responses.
- Document clear feedback to explain evaluation results and improve future model output.
Lead Generation Manager
5 Months- Built targeted prospect lists from research and account data to support daily outreach efforts.
- Managed follow-up communication with prospects to maintain engagement and move conversations forward.
- Qualified inbound and outbound leads against basic criteria before passing them to sales teams.
- Tracked prospect activity and updated records to keep pipeline information current and organized.
Sales Associate
9 Months- Built rapport with customers to identify needs and recommend appropriate products or services.
- Maintained accurate sales notes and contact details in CRM software for consistent follow-up.
- Supported B2B sales outreach by preparing prospect lists and sending targeted email follow-ups.
- Explained product features clearly to help customers compare options and make informed decisions.
iOS Application Tester & Tech Support
4 Months- Investigated app behavior issues and reproduced problems for escalation to appropriate technical teams.
- Guided users through setup, troubleshooting, and basic feature questions with clear, professional communication.
- Recorded defect details, user feedback, and resolution notes to support accurate issue tracking.
- Validated app functionality across different user scenarios and flagged inconsistent behavior for review.
Education
Associate's degree - Cybersecurity
High school diploma
Skills
Customer service
B2b sales
Account management
CRM software
Lead qualification
Lead generation
Customer onboarding
Renewal management
Outbound prospecting
Sales pipeline management
Technical support
Cybersecurity
Software troubleshooting
Windows
Email marketing
Network troubleshooting
Endpoint security
Certification
CompTIA Security+
Professional Summary
Fluent in Ukrainian Russian and English .
Timeline
CompTIA Security+
05-2025
Customer Service Representative
945 Industries
03.2025 - CurrentRead More
Lead Generation Manager
111PG
09.2024 - 02.2025Read More
Business Development Representative
Park Business Capital
04.2024 - CurrentRead More
AI Writing Evaluator
Outlier AI-Miami
03.2024 - CurrentRead More
Sales Associate
VISENTA STUDIO LLC
05.2023 - 02.2024Read More
iOS Application Tester & Tech Support
Ubii-Florida
11.2022 - 03.2023Read More
MDC
Associate's degree from Cybersecurity
Read More
Specialized School #89
High school diploma
Read More