Arshdeep Singh
Bel Air,MD
Summary
Adept at navigating high-pressure environments as demonstrated at Teleperformance, I excel in customer service and problem-solving. Leveraging skills in database management and effective communication, I've significantly enhanced customer satisfaction and loyalty. My background includes a strong track record in team collaboration and delivering insightful business solutions through data analysis.
Overview
5
5
years of professional experience
Work History
Driver
Amazon
06.2024 - 10.2024
- Followed all relevant traffic laws and safety regulations.
Visa Consultant
Landmark Immigration
02.2021 - 01.2022
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Customer Service Representative
Teleperformance
06.2020 - 01.2021
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Data Analyst
Royal Immigration
01.2020 - 06.2020
- Produced monthly reports using advanced Excel spreadsheet functions.
- Utilized data visualization tools to effectively communicate business insights.
Education
Bachelor Of Business Administration - Business Administration
Chandigarh Group of Colleges
Mohali Punjab India04.2020
Skills
- Time Management
- Valid Driver's License
- Customer Service
- Clean Driving Record
- Problem-Solving
- Punctual and Reliable
- Business Management
- Database Management
- Multitasking Abilities
- Teamwork and Collaboration
- Problem-solving abilities
- Organizational Skills
Languages
English
Professional Working
Punjabi
Full Professional
Timeline
Driver
Amazon
06.2024 - 10.2024
Visa Consultant
Landmark Immigration
02.2021 - 01.2022
Customer Service Representative
Teleperformance
06.2020 - 01.2021
Data Analyst
Royal Immigration
01.2020 - 06.2020
Bachelor Of Business Administration - Business Administration
Chandigarh Group of Colleges