Summary
Overview
Work History
Education
Skills
Timeline
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Arshli Adelson

Lake Alfred,FL

Summary

Dynamic professional with experience at Teleperformance USA, excelling in prescription processing and customer service. Proven ability to manage patient records and conduct high-volume calls, enhancing workflow efficiency. Skilled in navigating medical records and maintaining patient confidentiality, contributing to increased customer satisfaction and loyalty. Proficient in pharmacy software and adept at resolving complex inquiries.

Overview

7
7
years of professional experience

Work History

Pharmacy Service Representative

Teleperformance USA
10.2024 - 03.2025
  • Assisted customers with medication inquiries, providing accurate information and support.
  • Processed prescription orders efficiently, ensuring compliance with pharmacy protocols.
  • Maintained inventory levels, monitoring stock to prevent shortages and ensure availability.
  • Supported pharmacy staff in daily operations, enhancing workflow efficiency and communication.
  • Conduct 200 Calls a Day
  • Opening Call Script
  • Closing Call Script
  • Avaya
  • Managing Patient Records
  • Medical Documentation
  • Navigate Medical Records

Cashier

Dollar Tree
01.2023 - 07.2023
  • Processed customer transactions accurately while maintaining a balanced cash drawer.
  • Assisted customers with product inquiries and provided exceptional service to enhance shopping experience.
  • Maintained cleanliness and organization of checkout area, ensuring a welcoming environment for customers.
  • Collaborated with team members to restock shelves and manage inventory efficiently during peak hours.

Customer Service Representative

IQor
11.2020 - 08.2022
  • Assisted customers with inquiries, ensuring positive experiences and timely resolutions.
  • Handled high-volume calls, effectively managing customer concerns and feedback.
  • Utilized CRM software to track interactions and maintain accurate customer records.
  • Collaborated with team members to streamline support processes and improve service delivery.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Conducted 200 Calls A Day
  • Navigate Client Records
  • Opening Call Script
  • Closing Call Script

Baker

Krispy Kreme
12.2019 - 09.2020
  • Prepared and baked a variety of doughnuts following established recipes and quality standards.
  • Operated baking equipment, ensuring compliance with safety and sanitation guidelines.
  • Monitored product freshness and maintained inventory levels to support daily production needs.

Sales Associate

Simon Sportswear
02.2018 - 10.2019
  • Assisted customers in selecting appropriate sportswear, providing tailored product recommendations.
  • Maintained organized merchandise displays, ensuring alignment with visual merchandising standards.
  • Processed transactions efficiently using point-of-sale systems, enhancing customer checkout experience.
  • Collaborated with team members to achieve sales goals through effective communication and teamwork.

Education

High School Diploma -

American Worldwide Academy
Miami, FL
01.2014

Skills

  • Prescription processing
  • Patient confidentiality
  • Medication dispensing
  • Insurance verification
  • Managing Patient Records
  • Conducted 200 Calls A Day
  • Avaya
  • Opening Call Script
  • Closing Call Script
  • Navigate Medical Records
  • Medical Documentation
  • SpRX
  • HIPPA regulations
  • Pharmacy software proficiency
  • Process 100 Claims A Day

Timeline

Pharmacy Service Representative

Teleperformance USA
10.2024 - 03.2025

Cashier

Dollar Tree
01.2023 - 07.2023

Customer Service Representative

IQor
11.2020 - 08.2022

Baker

Krispy Kreme
12.2019 - 09.2020

Sales Associate

Simon Sportswear
02.2018 - 10.2019

High School Diploma -

American Worldwide Academy

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Arshli Adelson