Art Lum
San Diego,CA
Summary
Operations professional with proven track record in optimizing processes and driving efficiency. Strong focus on team collaboration, strategic planning, and achieving measurable results. Adept at adapting to changing needs and leading cross-functional teams. Skilled in project management, process improvement, and resource allocation. Dependable and results-driven, known for enhancing operational performance.
Overview
35
35
years of professional experience
Work History
Operations Manager
UPS
08.1989 - 02.2024
- Led hiring, onboarding and training of new hires to fulfill business requirements, to keep driver staffing over 100 with retirements.
- Trained and guided team members to maintain high productivity and performance metrics.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them; quarterly, bi-annual and year end reviews.
- Championed safety protocols to maintain a secure working environment, reducing workplace accidents significantly.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Analyzed and reported on key performance metrics to senior management.
- Facilitated smooth collaboration between departments through clear communication channels.
- Interacted well with customers to build connections and nurture relationships.
- Assisted in recruiting, hiring and training of team members.
- Reduced turnaround time for project completion through effective resource allocation and team management.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
Education
Bachelor of Science - Business Management
University of Phoenix
Tempe, AZ03.2026
High School Diploma -
Palo Alto High School
Palo Alto06.1986
Skills
- Problem-solving
- Team leadership
- Operations management
- Customer service
- Decision-making
- Employee relations and conflict resolution
- Planning and implementation
- Staff training
- KPI tracking
- Performance evaluations
Timeline
Operations Manager
UPS
08.1989 - 02.2024
Bachelor of Science - Business Management
University of Phoenix
High School Diploma -
Palo Alto High School