Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Certification
Timeline
Generic

Artarius Evans

Spring,TX

Summary

Adaptable customer service specialist with experience in online banking and account management. Known for strong communication and conflict resolution abilities, successfully resolving escalated issues and improving customer satisfaction. Ready to leverage these skills to enhance client experiences.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Online Specialist

JPMorgan Chase
Houston, Texas
04.2025 - Current
  • Provided customer service support to clients via phone, email and online chat.
  • Assisted customers with setting up online banking accounts, resetting passwords and navigating the website.
  • Processed deposits, withdrawals, transfers, payments, and other transactions accurately and efficiently.
  • Verified client identity by conducting thorough KYC and AML checks.
  • Attended monthly training sessions to stay abreast of new regulations and technology changes within the industry.

Account Specialist III

JP Morgan & Chase
San Antonio, Texas
05.2023 - 03.2025
  • Identified needs of customers promptly and efficiently.
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Resolved escalated customer complaints through effective communication and problem-solving skills.
  • Partnered with cross-functional teams to resolve complex customer issues swiftly.
  • Documented complaint resolutions within customer care system for company.

Delivery Driver

Amazon.Inc
San Antonio, Texas
12.2022 - 04.2023
  • Delivered packages efficiently to customers within designated routes.
  • Ensured timely delivery while adhering to safety protocols.
  • Managed delivery schedules and adjusted based on traffic conditions.

Pharmacy Technician

United States Air Force
San Antonio, Texas
08.2019 - 10.2022
  • Processed prescription orders accurately and efficiently for diverse patient needs.
  • Prepared medications for dispensing by counting, pouring, labeling, and verifying doses.
  • Managed filing of prescriptions, both electronically and manually.
  • Assisted pharmacist with clearing high volume of prescriptions and responded to customer questions.
  • Restocked shelves with new supplies of medications as needed.
  • Assisted in training new employees on pharmacy procedures.
  • Ensured compliance with all federal, state, local laws and company policies related to pharmacy operations.

Education

Some College (No Degree) - Pharmacy

Community College of The Air Force
Montgomery, AL

Some College (No Degree) - Biology

Savannah State University
Savannah, GA

Some College (No Degree) - Biology

Middle Georgia State University
Macon, GA

Skills

  • Online banking support
  • Technical troubleshooting
  • Customer relationship management
  • Conflict resolution
  • Detail-oriented
  • Time management
  • Analytical thinking
  • Flexibility
  • Availability
  • Cleanliness and recordkeeping

Accomplishments

  • Honor Graduate (United States Air Force)

Languages

English
Full Professional
Spanish
Elementary
Ewe
Elementary
Yoruba
Elementary

Certification

  • PTCE (Pharmacy Technician Certification Exam)
  • Microsoft Word Certification

Timeline

Online Specialist

JPMorgan Chase
04.2025 - Current

Account Specialist III

JP Morgan & Chase
05.2023 - 03.2025

Delivery Driver

Amazon.Inc
12.2022 - 04.2023

Pharmacy Technician

United States Air Force
08.2019 - 10.2022

Some College (No Degree) - Pharmacy

Community College of The Air Force

Some College (No Degree) - Biology

Savannah State University

Some College (No Degree) - Biology

Middle Georgia State University

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