Artee Mahatoo
Haines City
Summary
Dynamic professional with extensive experience in airport operations and team leadership. Skilled in performance evaluation and time management, consistently ensuring compliance with safety standards while enhancing customer relations and team productivity.
Overview
11
11
years of professional experience
3
3
Certifications
Work History
RCA
United States Post Office
Sebring
07.2025 - Current
- Delivered mail and packages to over 600 residences and businesses daily, ensuring accuracy and timeliness.
- Ensured compliance with USPS policies, safety procedures, and security standards.
- Organized and loaded mail for efficient delivery routes, optimizing workflow.
- Provided efficient and courteous service to customers while managing multiple tasks.
- Demonstrated adaptability and flexibility in a fast-paced environment.
- Responded quickly to customer needs, effectively resolving problems.
- Maintained consistent reliability and punctuality in a physically demanding role.
Airport Supervisor
JetBlue Airways Corp
Queens
01.2023 - 11.2024
- Monitored and executed safety and security programs for all airport crewmembers, reporting to senior leadership.
- Supported and trained airport crewmembers to enhance performance and compliance.
- Conducted performance discussions, collaborating with leadership on corrective actions per JetBlue policies.
- Ensured adherence to System Airports Performance and Quality standards in all procedures.
- Evaluated daily crewmember schedules to maximize operational efficiency during regular and irregular operations.
- Assumed managerial responsibilities in absence of Manager and General Manager, ensuring leadership continuity.
- Reinforced trust and accountability within frontline operations through active support.
- Performed GSC and CRO duties as necessary to maintain operational flow.
Airport Operations Agent
JetBlue Airways Corp
Queens
01.2021 - 01.2023
- Assisted customers with check-in, rebooking, and baggage handling in irregular travel situations.
- Coordinated cross-functional teams for effective management of customer needs and aircraft operations.
- Managed arrivals and departures within a fast-paced operational environment to ensure efficiency.
- Operated airport equipment, including jet bridges, while adhering to stringent safety protocols.
Ground Operations Agent
JetBlue Airways Corp
Queens
06.2019 - 01.2023
- Coordinated ramp activities for safe, on-time aircraft departures.
- Maintained ramp security while providing guidance for aircraft operations.
- Monitored equipment conditions, ensuring timely refueling and operational readiness.
Supervisor
Pax Assist Inc.
Queens
01.2015 - 10.2019
- Supervised wheelchair agents and leads in a high-volume airport environment.
- Resolved employee conflicts through effective communication and coaching.
- Addressed passenger and airline representative concerns with urgency and professionalism.
- Provided daily operational and performance reports to senior management.
- Assisted effectively in training and onboarding of new employees.
- Staged arrival flights and ensured timely assistance for boarding processes.
- Utilized Delta Term and SNAPP systems proficiently.
Education
High School Diploma -
John Adams High School
Queens, NY06-2008
Skills
- Team training and leadership
- Safety management
- Performance evaluation
- Procedure compliance
- Customer support and relations
- Time management
- Team management
Certification
JetBlue GSC
Timeline
RCA
United States Post Office
07.2025 - Current
Airport Supervisor
JetBlue Airways Corp
01.2023 - 11.2024
Airport Operations Agent
JetBlue Airways Corp
01.2021 - 01.2023
Ground Operations Agent
JetBlue Airways Corp
06.2019 - 01.2023
Supervisor
Pax Assist Inc.
01.2015 - 10.2019
High School Diploma -
John Adams High School