BRYANT CLARKE
Jackson,United States
Summary
Health and Safety Specialist with over 14 years in safety compliance and operational management. Achieved 100% OSHA compliance and reduced incidents by 20% through innovative safety protocols. Strong track record of mentoring teams to enhance safety awareness and continuous improvement.
Overview
17
17
years of professional experience
Work History
RCA
USPS, United States Postal Service
Jackson, GA
12.2022 - Current
- Managed time effectively to complete daily routes within expected schedules.
- Collaborated with team members to resolve delivery complications promptly.
- Kept up-to-date knowledge of postal rates, regulations, and procedures.
- Delivered mail and packages to residential and commercial addresses efficiently.
Customer Service Specialist
Delta Air Lines
Atlanta, GA
01.2021 - 01.2022
- Resolved customer inquiries, achieving high satisfaction scores through effective communication.
- Handled ticketing and reservations, reducing wait times and improving efficiency.
- Collaborated with team to manage flight disruptions, ensuring smooth operations.
- Analyzed feedback to enhance service quality, leading to measurable improvements.
Health and Safety Specialist
UPS
Brooklyn, NY
01.2014 - 01.2020
- Promoted safety by identifying at-risk behaviors, creating observation forms, and reducing incidents by 20%.
- Trained 3 employees on hazardous material handling, ensuring compliance with safety protocols.
- Enhanced safety protocols, achieving 100% OSHA compliance and fostering a culture of safety.
- Developed a predictive safety model to proactively address potential hazards in warehouse operations.
- Mentored junior safety specialists, driving continuous improvement and safety awareness.
Operations Supervisor
UPS
Brooklyn, NY
01.2009 - 01.2014
- Directed load operations, achieving a 98% misload rate and 100% on-time departures.
- Maintained 98% accuracy rate in misloads while enhancing load operation efficiency.
- Managed operational areas excluding air sort, ensuring seamless workflow and optimal efficiency.
- Mentored staff in operational practices, improving team reliability and performance.
- Analyzed operational workflows to identify and implement efficiency improvements.
- Promoted to Health and Safety after excelling as top supervisor in Local Sort from 2011-2014.
Education
Associate of Science - Business Administration and Management
Cuny Borough of Manhattan Community College
New York City01-2010
Skills
- Performance Improvement
- Operational Efficiency
- Team Leadership
- Training Coordination
- Stakeholder Engagement
- Relationship Management
- Customer Service
- Problem Solving
- Innovation
- Time Management
- Computer Proficient
- Mentoring
Timeline
RCA
USPS, United States Postal Service
12.2022 - Current
Customer Service Specialist
Delta Air Lines
01.2021 - 01.2022
Health and Safety Specialist
UPS
01.2014 - 01.2020
Operations Supervisor
UPS
01.2009 - 01.2014
Associate of Science - Business Administration and Management
Cuny Borough of Manhattan Community College