Arteyanna Hughes
Pflugerville,TX
Summary
Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.
Overview
5
5
years of professional experience
Work History
Customer Service Representative/Technical Support
A list staffing
Pflugerville, TX
02.2020 - Current
- Assisted students with setting up their internet and laptops in their college dorms.
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
Customer Service Representative
Austin Regional Clinic
Austin, TX
08.2022 - 02.2023
- Helped customers with complaints and questions, provided information about procedures and billing, scheduled appointments, faxed documents, and took payments.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
Patient Representative
Aaobgyn
Austin, TX
07.2019 - 08.2019
- Assisted in checking patients in/out, scheduled appointments, made copies, answered phones, and made outbound calls.
- Obtained necessary signatures for privacy laws and consent for treatment.
- Registered patients by completing face-to-face interviews to obtain demographic, insurance and medical information.
Education
High school diploma -
Pflugerville High School
Skills
- Data Collection
- Paperwork Processing
- Call Management
- Product Knowledge
- Account updating
- Appointment Scheduling
- Data Entry
- Prioritization
- Team Development
Personal Information
Work Permit: Authorized to work in the US for any employer
References
References available upon request.
Timeline
Customer Service Representative
Austin Regional Clinic
08.2022 - 02.2023
Customer Service Representative/Technical Support
A list staffing
02.2020 - Current
Patient Representative
Aaobgyn
07.2019 - 08.2019
High school diploma -
Pflugerville High School
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