Soshanna Barrett
North Lauderdale
Summary
Dynamic customer service professionalism, excelling in problem-solving and technical support. Adept at enhancing customer experiences through effective communication and teamwork. Recognized for resolving inquiries efficiently and educating clients on product features, driving optimal usage and satisfaction. Committed to delivering exceptional service and fostering positive relationships.
Overview
3
3
years of professional experience
Work History
Customer Service Representative/Technical Support
Concentrix
Kingston Jamaica
03.2023 - 09.2025
- Transitioned to Business Advisor II role, enhancing customer support operations.
- Educated customers on account features and benefits to promote optimal usage.
- Resolved customer inquiries and issues effectively through phone and chat.
- Maintained professionalism while handling customer complaints and concerns.
- Collaborated with team members to improve overall service delivery standards.
- Followed up on pending inquiries ensuring timely resolutions.
- Participated in training sessions to consistently enhance service skills.
Member of the IT department
COK Sodality Co-op Credit Union Ltd
Kingston
- Generated innovative solutions to improve team performance and outcomes.
- Executed daily tasks with precision and efficiency.
- Collaborated with diverse teams to achieve goals and resolve product-related issues.
Intern
First Global Bank
Kingston
- Processed customer transactions and inquiries to enhance operational efficiency.
- Supported team in preparing financial reports and presentations for stakeholder review.
- Organized documentation for client accounts and internal audits to ensure compliance.
Customer Service Representative
Hinduja Global Solutions
Kingston
- Resolved customer complaints through effective communication and problem-solving techniques.
- Provided accurate product information to enhance customer experience.
- Adapted to evolving policies while supporting team objectives.
- Answered customer inquiries, ensuring clarity and precision regarding products and services.
Collections Representative
Sutherland Global
Kingston
- Resolved customer inquiries and payment issues through effective management of inbound calls.
- Negotiated payment plans to facilitate efficient debt resolution.
- Educated customers on billing procedures and available payment options.
- Accurately documented call outcomes and customer interactions for record-keeping.
Customer Service Representative, Sales Representative, Chat Representative and Subject Matter Expert
Innovative Vision
Kingston
- Efficiently resolved customer complaints through effective problem-solving techniques.
- Assisted customers with inquiries via phone and chat to ensure quick resolutions.
- Documented customer interactions in database for accurate future reference.
- Provided product information and support to improve overall customer experience.
Education
High School Diploma - Business
The Queen’s School
Kingston, JA06-2019
Skills
- Effective communication
- Problem solving
- Time management
- Customer consulting
- Strong teamwork
- Typing proficiency
- Call center experience
- Assertiveness
- Decision-making
- Technical troubleshooting
- Positive and professional
- Microsoft Word
- Interpersonal skills
- Multitasking
- Respectfulness
- Hardworking
- Reliability
- Customer service
- Conflict resolution
- Technical support
- Data documentation
- Team collaboration
- Performance analysis
Extracurricular Activities
Member of Key Club, Member of the Red Cross Society, Member of The Queen’s School Sixth Form Association, Member of the Netball Team, Member of the Dance Society.
Awards
- Certificate for the Cayman Islands Airport Authority (CIAA) Safety Management Systems
- Certificate for General Security Awareness compliant with U.K. overseas Territories Aviation Regulations part 178
- Certificates for Outstanding Performance
- Badges for Academic Excellence and Improvement
- Merits
- Deputy Form Captain of Class
Timeline
Customer Service Representative/Technical Support
Concentrix
03.2023 - 09.2025
Member of the IT department
COK Sodality Co-op Credit Union Ltd
Intern
First Global Bank
Customer Service Representative
Hinduja Global Solutions
Collections Representative
Sutherland Global
Customer Service Representative, Sales Representative, Chat Representative and Subject Matter Expert
Innovative Vision
High School Diploma - Business
The Queen’s School