Dynamic Customer Service Manager with a proven track record in enhancing operational efficiency and driving team performance. Expertise in analyzing customer feedback to improve service delivery and ensure high satisfaction rates.
Work History
Customer Service Manager
12 Years 5 Months
ACI | 06.2014 - Current
Helped this company go from a one person operation to employing 6 people with an annual income of a little over 2 million dollars.
Led customer service team to enhance operational efficiency and improve response times.
Developed and implemented training programs for staff to elevate service quality and consistency.
Analyzed customer feedback to identify trends, driving improvements in service delivery protocols.
Managed resolution of complex customer issues, ensuring high satisfaction rates among diverse clientele.
Paramedic
3 Years
Pilchers Ambulance | 06.2012 - 06.2015
Administered emergency medical care, including advanced life support and trauma management.
Collaborated with healthcare teams to develop patient care plans and improve response times.
Trained and mentored junior paramedics on protocols and best practices in emergency response.
Evaluated patient conditions rapidly to determine appropriate treatment and transport options.
Cable Installation Technician
1 Year
DIRECTV | 06.2011 - 06.2012
Installed and configured satellite systems for residential and commercial clients.
Conducted thorough site assessments to determine optimal installation locations.