Professional Summary
Overview
Work History
Education
Skills
Timeline

Arthur Carroll

ACI
Dothan,AL
20
years of professional experience

Dynamic Customer Service Manager with a proven track record in enhancing operational efficiency and driving team performance. Expertise in analyzing customer feedback to improve service delivery and ensure high satisfaction rates.

Work History

Customer Service Manager

12 Years 5 Months
ACI | 06.2014 - Current
  • Helped this company go from a one person operation to employing 6 people with an annual income of a little over 2 million dollars.
  • Led customer service team to enhance operational efficiency and improve response times.
  • Developed and implemented training programs for staff to elevate service quality and consistency.
  • Analyzed customer feedback to identify trends, driving improvements in service delivery protocols.
  • Managed resolution of complex customer issues, ensuring high satisfaction rates among diverse clientele.

Paramedic

3 Years
Pilchers Ambulance | 06.2012 - 06.2015
  • Administered emergency medical care, including advanced life support and trauma management.
  • Collaborated with healthcare teams to develop patient care plans and improve response times.
  • Trained and mentored junior paramedics on protocols and best practices in emergency response.
  • Evaluated patient conditions rapidly to determine appropriate treatment and transport options.

Cable Installation Technician

1 Year
DIRECTV | 06.2011 - 06.2012
  • Installed and configured satellite systems for residential and commercial clients.
  • Conducted thorough site assessments to determine optimal installation locations.
  • Provided excellent customer service, addressing client inquiries and resolving issues promptly.
  • Collaborated with team members to streamline installation processes and enhance efficiency.

13F

3 Years 8 Months
US Army | 01.2007 - 09.2010
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.

Education

- Business Management

Western Governors University | Salt Lake City, UT | 06-2029

EMT - Paramedicine

George C Wallace Community College | Dothan, AL

Skills

Customer service
Problem-solving
Microsoft outlook
word
and Excel
Customer focused

Timeline

Customer Service Manager

ACI
06.2014 - CurrentRead More

Paramedic

Pilchers Ambulance
06.2012 - 06.2015Read More

Cable Installation Technician

DIRECTV
06.2011 - 06.2012Read More

13F

US Army
01.2007 - 09.2010Read More

George C Wallace Community College

EMT from Paramedicine
Read More

Western Governors University

from Business Management
Read More
Arthur Carroll