Arthur Duong
San Jose,CA
Summary
Proven track record in enhancing customer satisfaction and sales growth, notably with 2020 Companies. Skilled in client relationship building and technical troubleshooting, I excel in leveraging data analytics for actionable insights, achieving significant improvements in business performance. Demonstrates a goal-oriented mindset with a knack for staff training and development, ensuring peak team efficiency and productivity. Tenacious Representative possessing dynamic interpersonal expertise for developing fruitful customer relationships. Adept mediator of client requirements and organizational interests promoting mutually beneficial deals. Focused communicator fostering favorable service applications for maximizing customer interest and satisfaction.
Overview
8
8
years of professional experience
Work History
Representative
2020 Companies
11.2022 - Current
- Enhanced company reputation by providing exceptional customer service and support.
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
- Increased sales revenue by identifying and targeting high-potential accounts.
- Built and managed accurate sales pipeline to maintain high volume of activity.
- Used data analytics to identify and track sales trends and develop actionable insights.
- Established relationships with prospects and customers to promote product understanding and drive sales growth.
- Accomplished multiple tasks within established timeframes.
- Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
Tutor
Evergreen Valley College
09.2016 - Current
- Provided homework assistance using specific curriculum and materials.
- Supported students with helpful study habits and exam strategies.
- Collaborated with students to complete homework assignments, identify lagging skills, and correct weaknesses.
- Motivated students towards learning and studying to build self-confidence and reduce fear of failure.
Technician Team Leader
4Wholesale Corp
10.2021 - 10.2022
- Evaluated team performance regularly, providing constructive feedback and targeted coaching for improvement.
- Contributed to ongoing process improvements by identifying inefficiencies and suggesting innovative solutions.
- Developed comprehensive training materials for new technicians, ensuring a smooth onboarding process.
- Championed technological advancements within the department by researching emerging trends and recommending appropriate upgrades or investments.
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Sales Representative
Mosaic Sales Solutions
07.2019 - 05.2020
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Developed tailored solutions in response to unique customer needs, increasing overall satisfaction rates.
- Developed and delivered engaging sales presentations to convey product benefits.
Education
No Degree - Software Engineering
San Jose State University
San Jose, CAAssociate of Arts - Psychology
Evergreen Valley College
San Jose, CA05.2024
Skills
Customer Support
Goal-oriented mindset
Customer Relations
Data entry proficiency
Client Relationship Building
Staff Training
Paperwork Processing
Sales Support
Technical Troubleshooting
Languages
English
Professional Working
Vietnamese
Native or Bilingual
Timeline
Representative
2020 Companies
11.2022 - Current
Technician Team Leader
4Wholesale Corp
10.2021 - 10.2022
Sales Representative
Mosaic Sales Solutions
07.2019 - 05.2020
Tutor
Evergreen Valley College
09.2016 - Current
No Degree - Software Engineering
San Jose State University
Associate of Arts - Psychology
Evergreen Valley College