Summary
Overview
Work History
Education
Skills
Timeline
Generic

Lyric Easton

New Brighton,PA

Summary

Knowledgeable Representative with comprehensive background in customer service and client relations. Consistently recognized for resolving complex issues and improving customer satisfaction. Demonstrated ability in fostering positive client interactions and maintaining high service standards.

Personable and reliable with talent for building strong customer relationships and delivering exceptional service. Possess solid understanding of customer service principles and effective communication techniques, including resolving issues and providing accurate information. Committed to driving customer satisfaction and contributing to overall success of team.

Offering excellent interpersonal skills and passion for customer service, ready to learn and grow in dynamic environment. Brings ability to quickly understand and adapt to new procedures and technologies, including efficient problem-solving and multitasking. Ready to use and develop effective communication and organizational skills in any role.

Overview

8
8
years of professional experience

Work History

Representative

CVS Pharmacy
09.2024 - Current
  • Increased customer satisfaction by addressing and resolving complaints in a timely manner.
  • Exceeded performance targets through diligent work ethic and focus on results-driven tasks.
  • Enhanced company reputation by providing exceptional customer service and support.
  • Handled customer complaints quickly and professionally to restore customer confidence and prevent loss of business.

Server

Applebee's Grill + Bar
06.2022 - Current
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.

Caregiver

Arc Human Services
01.2021 - 08.2024
  • Assisted clients with activities of daily living, promoting independence and quality of life.
  • Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
  • Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
  • Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.

Cashier

CogoSystems
01.2019 - 01.2020

Assisted customers with checkout process efficiently.

Applied cleaning techniques to ensure a pristine environment.

Ensured timely restocking of goods.

  • Greeted customers entering store and responded promptly to customer needs.

Representative

Center One
01.2017 - 01.2019
  • Contributed to team sales goals by upselling products and services to customers.
  • Collaborated with team members to achieve monthly sales targets.
  • Increased customer satisfaction by addressing and resolving complaints in a timely manner.
  • Collected, arranged, and input information into database system.
  • Optimized workflow processes, allowing for more efficient use of resources and reduced turnaround times on projects.

Education

Did Not Get To Finish - Business

Ccbc
Monaca, PA

Diploma -

Beaver Falls High School
Beaver Falls
05.2016

Skills

  • Customer support
  • Goal-oriented mindset
  • Customer relations
  • Data entry proficiency
  • Staff training
  • Sales support
  • Multitasking Abilities
  • Problem-solving
  • Time management
  • Data analysis

Timeline

Representative

CVS Pharmacy
09.2024 - Current

Server

Applebee's Grill + Bar
06.2022 - Current

Caregiver

Arc Human Services
01.2021 - 08.2024

Cashier

CogoSystems
01.2019 - 01.2020

Representative

Center One
01.2017 - 01.2019

Did Not Get To Finish - Business

Ccbc

Diploma -

Beaver Falls High School
Lyric Easton