Arthur Johns
Connersville,IN
Overview
1
1
Certification
33
33
years of professional experience
Work History
Inside Sales Representative
Batesville Casket Company
Batesville, IN
03.2019 - 09.2026
- Conduct effective sales presentations to customers via phone with the support of technology and direct marketing efforts.
- Sells products to grow Batesville's overall book of business; establishes and maintains quality relationships with established and prospective customers.
- Maintained a current book of business while actively prospecting to increase Batesville's share of wallet.
- Documented and reported sales results, activities, and customer insights using CRM system.
- Collaborated with sales management, field sales, marketing, logistics, and credit teams to support Batesville products and services and ensuring seamless customer experience.
- Participated actively in sales and marketing planning and team meetings.
- Handled miscellaneous tasks to support team operations.
Credit Analyst
Batesville Casket Company
Batesville, IN
08.2009 - 03.2019
- Analyzed aging, payments, and trends to evaluate payment plan effectiveness and adjusted strategies. Initiated and followed up on past-due accounts receivable to release appropriate sales orders.
- Minimized monthly past due account balances by customizing payment plans directly with customers through phone and written correspondence.
- Evaluated investigation results, prepared reports on findings, and recommended credit limitations and terms to customers.
- Contacted banks, trade and credit associations, and others to gather credit information, facilitating credit issuance and order approvals.
- Recommended allowances for discounts, service charges, and dating during financial discussions.
- Maintains timely and detailed notes in collection transactions and communications in company systems.
- Provides necessary billing information to customers to enable them to process invoices in a timely manner.
- Detailed the application of payments and available rebates.
- Solves problems with account reconciliation and/or billing errors to resolve customer disputes
Branch Manager
American General Finance
Connersville, IN
02.1994 - 08.2009
- Prepare and analyze branch reports.
- Directly responsible for daily operations, personnel, budget, profit planning, business development, audit, and compliance of financial services company.
- Conducted business development across nine counties, facilitating access to a variety of loan products.
- Provided customer service, credit analysis, and loan extensions and closures.
- Managed collections of past due accounts to enhance cash flow, including skip tracing, adjustments, foreclosures, repossessions, and bankruptcies.
- Assist attorneys-at-law by providing financial information to obtain judgments and garnishments.
- Interviewed, hired, and developed new team members.
- Promoted a professional work environment through effective management and supervisory practices.
- Performed outside calls to retail dealers, and auto dealerships..
Education
Associates degree - managment
Ball State University
Skills
- Data Analysis, CRM Management, Negotiation Skills, Problem Solving, Team Collaboration, Adaptability, Customer Focus, Time Management, Payment Processing, Customer Segmentation, Market Research
- Sales presentations
- Sales Forecasting
- CRM utilization
- Customer relationship management
Certification
Life, Health, Property and Casualty License in Indiana
Timeline
Inside Sales Representative
Batesville Casket Company
03.2019 - 09.2026
Credit Analyst
Batesville Casket Company
08.2009 - 03.2019
Branch Manager
American General Finance
02.1994 - 08.2009
Associates degree - managment
Ball State University