Arthur Mora Serrano
Manor
Summary
Professional Maintenance Technician with proven success in maintenance and repair operations. Demonstrates ability to multitask in fast-paced environments while maintaining high-quality standards. Specialized knowledge in HVAC systems enhances operational efficiency. Recognized for strong performance in both individual and collaborative settings.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Home Manager
PreFix Austin
Austin
11.2021 - Current
- Executed troubleshooting for appliances including refrigerators, dishwashers, water heaters, and stoves.
- Performed preventative maintenance on home systems to maintain optimal functionality.
- Diagnosed and repaired basic electrical issues in light fixtures, outlets, and breakers.
- Addressed plumbing problems such as leaks, clogged drains, and installation of new fixtures.
- Closed service tickets efficiently to enhance workflow continuity.
- Monitored budget adherence across all service activities to optimize resource allocation.
- Resolved customer issues through knowledgeable and friendly service, promoting satisfaction.
- Organized and prioritized tasks to achieve service goals efficiently.
- Established effective working relationships with residents and contractors.
Maintenance Technician
Post West Austin
Austin
06.2020 - Current
- Conducted preventive and corrective maintenance for residential units in a timely manner.
- Troubleshot HVAC system breakdowns and executed necessary repairs.
- Prepared apartments for resident move-ins to ensure readiness.
- Maintained cleanliness and presentation of complex and amenities at all times.
- Communicated emergency maintenance issues promptly to leadership.
- Established effective working relationships with residents and contractors.
- Recommended process improvements based on evaluations of current practices.
- Assisted with translation services for residents and contractors as needed.
Maintenance Supervisor
Mid America Apartments
Austin
09.2017 - 06.2020
- Supervised a team of three, ensuring professional growth and development.
- Oversaw maintenance of over 400 units to maintain top condition.
- Streamlined work coordination for optimal productivity and timely completion.
- Facilitated team meetings to align on objectives and provide guidance.
- Conducted preventive and corrective maintenance tasks swiftly and efficiently.
- Troubleshot and repaired HVAC systems to restore functionality.
- Worked flexible hours, including weekends, holidays, and overtime as needed.
- Built strong vendor relationships for effective outsourced work coordination.
Lead Maintenance Technician
Mid America Apartments
Austin
03.2016 - 09.2017
- Led team of two, ensuring effective collaboration and accountability.
- Prioritized and coordinated tasks to optimize workflow efficiency.
- Conducted timely preventive and corrective maintenance for residential units.
- Troubleshot breakdowns and repaired malfunctioning HVAC systems promptly.
- Communicated emergency issues to leadership for immediate resolution.
- Evaluated processes and recommended improvements for operational effectiveness.
- Established strong working relationships with residents and contractors.
- Maintained cleanliness and presentation of complex and amenities consistently.
Maintenance Technician
Mid America Apartments
Austin
05.2015 - 03.2016
- Conducted preventive and corrective residential maintenance in a timely manner individually and collaboratively;
- Troubleshot breakdowns and repaired malfunctioning HVAC systems;
- Worked flexible hours to accommodate business needs including weekends, holidays, and overtime;
- Prepared apartments for resident move-ins;
- Ensured the complex and all amenities were well kept and presentable at all times;
- Communicated emergency issues to leadership;
- Established and maintained effective working relationships;
- Evaluated processes and recommended improvements;
- Assisted residents and contractors with translations as needed;
- Provided excellent customer service.
Assistant Maintenance Technician
Capstone Real Estate
Austin
08.2014 - 05.2015
- Conducted preventive and corrective maintenance on residential properties both independently and collaboratively.
- Troubleshot breakdowns and repaired malfunctioning HVAC systems efficiently.
- Prepared apartments for resident move-ins, ensuring readiness and compliance with standards.
- Maintained cleanliness and presentation of complex and amenities at all times.
- Communicated emergency issues promptly to leadership for swift resolution.
- Established effective working relationships with residents and contractors.
- Evaluated processes regularly and recommended improvements for operational efficiency.
- Provided excellent customer service, assisting residents and contractors with translations.
Porter/Maintenance
Capstone Real Estate
Austin
11.2012 - 08.2014
- Ensured the complex and all amenities were well-kept and presentable at all times.
- Worked flexible hours to accommodate business needs, including weekends, holidays, and overtime.
- Prepared apartments for resident move-ins.
- Established and maintained effective working relationships.
- Assisted residents and contractors with translations as needed.
- Provided excellent customer service.
- Received HVAC repair on-the-job training.
Education
Universal Environmental Protection Agency -
Capitol City Trade And Technical School
Austin, TX11.2012
High School Diploma -
Lanier High School
Austin, TX06.2011
Skills
- Equipment installation and troubleshooting
- Mechanical expertise and problem solving
- HVAC systems knowledge
- Safety and compliance awareness
- Service-oriented mindset
- Preventive maintenance
- Budget management
- Customer service
Certification
Universal Environmental Protection Agency (E.P.A.)
Languages
Spanish
Native/ Bilingual
English
Native/ Bilingual
Timeline
Home Manager
PreFix Austin
11.2021 - Current
Maintenance Technician
Post West Austin
06.2020 - Current
Maintenance Supervisor
Mid America Apartments
09.2017 - 06.2020
Lead Maintenance Technician
Mid America Apartments
03.2016 - 09.2017
Maintenance Technician
Mid America Apartments
05.2015 - 03.2016
Assistant Maintenance Technician
Capstone Real Estate
08.2014 - 05.2015
Porter/Maintenance
Capstone Real Estate
11.2012 - 08.2014
Universal Environmental Protection Agency -
Capitol City Trade And Technical School
High School Diploma -
Lanier High School