Anything related to health, wellness, and the outdoors
Arthur Pavone
High Ticket Sales
East Rochester,NY
Summary
Talented Sales Professional bringing enthusiasm and eagerness to learn new skills in the high ticket digital space. Focused on maximizing business success by capitalizing on sales funnel-generated opportunities.
Overview
19
19
years of professional experience
4
4
years of post-secondary education
Work History
Professional Driver
Vejen Logistics
01.2019 - Current
- Picked up loads and secured properly to maintain safety and avoid damaging products.
- Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
- Completed routine pre- and post-trip inspections to evaluate vehicles and assess maintenance needs.
- Achieved consistent safety targets by adjusting driving to different road and traffic conditions, balancing loads and avoiding dangerous driving actions.
- Kept completely clean driving record with no reportable incidents.
Radiologic Technologist
Geneva General Hospital
08.2010 - 12.2015
- Applied and positioned equipment to take images following set parameters.
- Processed, labeled and organized diagnostic images to match with patient records.
- Prepared and administered contrast materials, radiopharmaceuticals, anesthetic and antispasmodic drugs for imaging procedures.
- Reviewed physicians' orders to determine medical imaging needs and operated radiologic equipment to capture, develop and produce diagnostic images.
- Captured images using mobile equipment in operating rooms, emergency rooms and patients' bedsides.
Customer Service Technician
BCC Software, Inc.
07.1996 - 04.2006
- Improved sales abilities and product knowledge on continuous basis to provide optimal service and achieve quotas.
- Promoted available products and services to customers during service, account management and order calls.
- Conducted live Webinars for customer base.
- Effective liaison between customers and internal departments.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Developed algorithms per customer needs.
- Followed-through on all critical inter-departmental escalations to increase customer retention rates.
- Trained new and existing personnel regarding company operations, policies and services.
- Facilitated inter-departmental communication to effectively provide customer support.
- Cross-trained and provided backup support for organizational leadership.
- Investigated and resolved customer inquiries and complaints quickly.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Handled over 20 calls per shift signing up new customers, retrieving customer data, presenting relevant product information and cancelling services.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
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- Implemented and developed customer service training processes.
Education
High Ticket Sales
Remote Closing Academy
Remote Education 03.2022 - Current
Bachelor of Science - Healthcare Administration
University of Phoenix
Tempe, AZ 09.2012 - 11.2014
Associate of Science - Radiologic Technology
Monroe Community College
Rochester, NY 09.2008 - 05.2010
Skills
Strategic sales knowledge
Order fulfillment
CRM
Professional telephone demeanor
Staff education and training
Account management
Sales expertise
Interests
Learning to play the drums
Timeline
High Ticket Sales
Remote Closing Academy
03.2022 - Current
Professional Driver
Vejen Logistics
01.2019 - Current
Bachelor of Science - Healthcare Administration
University of Phoenix
09.2012 - 11.2014
Radiologic Technologist
Geneva General Hospital
08.2010 - 12.2015
Associate of Science - Radiologic Technology
Monroe Community College
09.2008 - 05.2010
Customer Service Technician
BCC Software, Inc.
07.1996 - 04.2006