Jossenia Pomare-Augustine
Atlanta,GA
Summary
Highly motivated and results-driven Leasing Professional with over 5 years of experience specializing in luxury residential properties. Proven track record in driving occupancy rates, increasing tenant retention, and delivering exceptional customer service to high-net-worth clients. Skilled in property tours, market analysis, and building long-lasting relationships with both tenants and property management teams. Adept at utilizing digital marketing strategies and CRM tools to generate leads and close deals efficiently. Dedicated to ensuring a seamless leasing process and creating an upscale living experience for all residents. Ready to bring strong sales acumen, attention to detail, and a passion for luxury housing to the team.
Overview
6
6
years of professional experience
Work History
Leasing Professional
Emory Point | Greystar and Rangewater Real Estate
11.2022 - Current
- Marketed property to local businesses through collateral, emails and phone calls.
- Toured property with prospective tenants and provided wealth of information in regards to its key features.
- Helped clients find leases to suit needs such as handicapped access, pet-friendly locations and one-story configurations.
- Verified tenant incomes and other information before accepting lease applications.
- Answered incoming telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain resident records.
- Provided primary customer support to internal residents and external customers/ vendors.
- Maintained resident satisfaction with forward-thinking strategies focused on addressing resident needs and resolving concerns.
- Managed over 50 resident and customer calls daily.
- Resolved conflicts between tenants regarding noise, encroachments, and parking.
- Distributed and followed up on tenant renewal notices.
Leasing Consultant
Atlantic Pacific Management
08.2022 - 11.2022
- Held high approval rating and maintained customer loyalty with top-notch service.
- Conducted property showings to highlight features, answer questions and redirect concerns to close contracts.
- Liaised between property owners and tenants about expectations, paperwork, payments and other logistics.
- Kept records accurate, detailed and fully compliant with reporting requirements to meet state, local and federal housing requirements.
- Increased occupancy by 10%.
Leasing Consultant
Mid-America Apartments
05.2021 - 08.2022
- Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
- Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
- Responded to requests and scheduled appointments for property showings.
- Maintained long-term relationships with property owners and other professionals to deliver best-in-class leasing consultation.
- Greeted clients, showed apartments and prepared leases.
- Resolved conflicts between tenants regarding noise, encroachments and parking.
- Increased resident retention by 5%
Beauty Advisor
Ulta Salon And Cosmetics
06.2018 - 12.2018
- Helped clients achieve desired looks for daily wear and special events by designing makeup strategies for each scenario.
- Suggested treatments and styles to suit customer appearance and fashion choices.
- Answered customer questions about products and services, helped locate merchandise and promoted key items.
- Processed payments, entering sales in register for prompt customer service.
- Met sales goals, supporting organizational health through consistent and reliable service.
- Developed community reputation through commitment to customer satisfaction and strong client relationships.
- Increased customer loyalty by 12%.
Education
Some College (No Degree) - Business Administration And Management
University of Tampa
Tampa, FLSkills
- Complaint resolution
- Report preparation
- Sales expertise
- Multi-line phone talent
- CRM
- Professional telephone demeanor
- Strategic sales knowledge
- Administrative support
- Training and mentoring
- Application processing
Timeline
Leasing Professional
Emory Point | Greystar and Rangewater Real Estate
11.2022 - Current
Leasing Consultant
Atlantic Pacific Management
08.2022 - 11.2022
Leasing Consultant
Mid-America Apartments
05.2021 - 08.2022
Beauty Advisor
Ulta Salon And Cosmetics
06.2018 - 12.2018
Some College (No Degree) - Business Administration And Management
University of Tampa
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