Arthur Rivera
San Antonio
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
47
47
years of professional experience
Work History
Customer Service Representative
QVC Call Center
San Antonio
04.2018 - 03.2023
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Provided accurate information about products and services to customers.
Service Advisor
Ancira Nissan
San Antonio
05.2014 - 05.2016
- Developed strong relationships with customers by providing exceptional customer service.
- Greeted customers and addressed their needs in a professional manner.
- Explained the features and benefits of products or services offered by the dealership to customers.
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
Service Advisor
World Car Nissan
San Antonio
06.2006 - 02.2014
- Prepared invoices for services rendered and collected payments from customers.
- Ensured that all customer inquiries were handled promptly and accurately.
- Managed incoming calls from potential customers looking for quotes or information about services provided at the dealership.
- Developed strong relationships with customers by providing exceptional customer service.
Service Advisor
IPAC nissan
San Antonio
09.1998 - 06.2006
- Managed incoming calls from potential customers looking for quotes or information about services provided at the dealership.
- Developed strong relationships with customers by providing exceptional customer service.
- Greeted customers and addressed their needs in a professional manner.
Store Manager of Operations
Auto Zone
San Antonio
10.1992 - 09.1998
- Created weekly schedules for staff members according to business needs.
- Ensured compliance with all safety regulations and company policies.
- Collaborated with senior management on long-term strategic planning initiatives.
- Resolved customer complaints promptly and professionally.
- Resolved customer complaints in a timely manner while maintaining excellent relations with customers.
- Maintained records of daily transactions using point-of-sale systems.
- Ensured that store was clean and organized at all times.
- Developed and maintained store policies, procedures and operations manual.
- Evaluated employee performance on a regular basis to ensure quality standards were met.
- Analyzed sales figures to identify trends and opportunities for improvement.
Restaurant Manager
Kentucky Fried Chicken
San Antonio
10.1986 - 09.1992
- Oversaw the recruitment, hiring, onboarding, training, scheduling and evaluation of employees.
- Conducted weekly team meetings to discuss performance issues and provide feedback.
- Ensured compliance with all food safety regulations and sanitation standards.
- Established policies for cash handling procedures to maximize security measures.
- Managed day-to-day operations of restaurant, including scheduling, budgeting, and inventory control.
Restaurant Manager
Wendys International
San Antonio
10.1981 - 10.1986
- Oversaw the recruitment, hiring, onboarding, training, scheduling and evaluation of employees.
- Conducted weekly team meetings to discuss performance issues and provide feedback.
- Ensured compliance with all food safety regulations and sanitation standards.
Restaurant Manager
Bill Miller BBQ
San Antonio
06.1976 - 08.1981
- Oversaw the recruitment, hiring, onboarding, training, scheduling and evaluation of employees.
- Conducted weekly team meetings to discuss performance issues and provide feedback.
- Ensured compliance with all food safety regulations and sanitation standards.
Education
Some College (No Degree) - Business Administration
San Antonio College
San Antonio, TXSkills
- Customer service
- Technical support
- Order processing
- Product knowledge
- Conflict resolution
- Customer relationship management
- Sales support
- Communication skills
- Problem solving
- Attention to detail
- Relationship building
Languages
English
Professional
Spanish
Limited
Timeline
Customer Service Representative
QVC Call Center
04.2018 - 03.2023
Service Advisor
Ancira Nissan
05.2014 - 05.2016
Service Advisor
World Car Nissan
06.2006 - 02.2014
Service Advisor
IPAC nissan
09.1998 - 06.2006
Store Manager of Operations
Auto Zone
10.1992 - 09.1998
Restaurant Manager
Kentucky Fried Chicken
10.1986 - 09.1992
Restaurant Manager
Wendys International
10.1981 - 10.1986
Restaurant Manager
Bill Miller BBQ
06.1976 - 08.1981
Some College (No Degree) - Business Administration
San Antonio College