Responsibilities include, but are not limited to overseeing all cash handling procedures, monitoring social distancing practices and campus policies; making daily bank deposits, staff time editing, filing accident reports; and ensuring that exceptional customer service is extended to all clients. Managing labor and inventory.
Front of House Manager
Thompson Hospitality, Cheyney University
Philadelphia, PA
01.2019 - Current
Supervision, Training & Development of Staff
Customer & Client Relations
Ensures guests enjoy an exceptional dining experience
Resolve minor complaints
Safety & Sanitation
Ensure temperatures are taken for all coolers and the dining area
Complete opening and closing duties
Adhere to Material Safety Data Sheets (MSDS) and hazardous chemical use
Catering Director 2
Sodexo, Fort Valley State University
Fort Valley, GA
08.2010 - 06.2016
Responsible for handling logistics for all campus events. Duties included, but were not limited to hiring and training staff members, cash handling procedures, inventory, food safety and cleanliness; also handled client meetings, created menus and handled menu pricing. Exceptional customer service and hands on management was the focus. Managed all financial and labor reports; developed monthly budgets.
Catering Manager 1
Thompson Hospitality, Fort Valley State University
Fort Valley, GA
01.2006 - 01.2009
Manage dining staff of 40+ with a focus on food safety and cleanliness, and exceptional customer service. Handled daily time editing and weekly schedules. Duties also included managing concessions, ordering weekly supplies, creating menus, pricing and preparing contracts for special event requests. Managed all logistics for catering, including decorations and provided hands on support at functions. Completed financial reports and monthly budgets.
Catering Supervisor
Thompson Hospitality, Savannah State University
Savannah, GA
01.2004 - 01.2006
Supervised catering staff, responsible for all set up and break downs. Provided hands on support at all special events. Supervised and scheduled the Retail C Store and Concessions. Ordered weekly supplies. Served as the liaison for vendors.
Education
Fashion Design
Ray Vogue College of Design
Chicago, IL
Certificate - Fashion Merchandise
Fashion Institute of America
Southfield, MI
Skills
Budgeting
Event Planning
Microsoft Office
Scheduling
Training
Management
Food Service Management
Food Production
Food Safety
Catering
Supervising Experience
Restaurant Management
Personal Information
Work Permit: Authorized to work in the U.S. for any employer
Visa Status: Authorized to work in the U.S. for any employer
Certification
ServSafe Certified
Timeline
Food Service Manager 2
Sodexo, The College of New Jersey
07.2019 - Current
Front of House Manager
Thompson Hospitality, Cheyney University
01.2019 - Current
Catering Director 2
Sodexo, Fort Valley State University
08.2010 - 06.2016
Catering Manager 1
Thompson Hospitality, Fort Valley State University