Arthur Rush
Douglasville,GA
Summary
Dedicated professional leader with a 29 year history of meeting company goals utilizing consistent and organized practices. Results-driven and resilient in developing teams while improving processes and increasing productivity.
Overview
21
21
years of professional experience
Work History
General Manager of Operations
ARC Management Group
Kennesaw, GA
08.2012 - Current
- Oversaw daily operations of multiple departments, ensuring compliance with established protocols.
- Reviewed reports on operational performance metrics and identified areas of improvement for each client.
- Provided strategic direction to each manager in order to maximize productivity.
- Established quality assurance processes to ensure customer satisfaction.
- Conducted weekly meetings with managers to review progress against goals and objectives.
- Formed and sustained strategic relationships with all clients.
Director of Operations
Receivable Management Services
Atlanta, GA
09.2009 - 05.2012
- Managed day-to-day operations for each department.
- Revised the company policies and procedures for improved workflow processes.
- Provided leadership and guidance to subordinate managers and supervisors.
- Set goals and expectations for direct reports using performance review process, holding staff accountable.
- Developed and maintained client relationships to grow business and improve account retention.
Revenue Cycle Manager
Receivable Management Services
Atlanta, GA
09.2002 - 09.2009
- Managed 15-20 collections and customer service representatives.
- Developed procedures to ensure timely collection of payments from customers.
- Responded to customer inquiries about billing issues, account status, and payment options.
- Resolved escalated disputes between customers and the company concerning collections matters.
- Trained new staff members on proper collection techniques, policies, and procedures.
Education
Bachelor of Science - Marketing
Jackson State University
Jackson, MS05-1994
Skills
- Business Leadership
- Performance Evaluation and Monitoring
- Effective Leader
- Quality Assurance
Timeline
General Manager of Operations
ARC Management Group
08.2012 - Current
Director of Operations
Receivable Management Services
09.2009 - 05.2012
Revenue Cycle Manager
Receivable Management Services
09.2002 - 09.2009
Bachelor of Science - Marketing
Jackson State University
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