Arthur Turgeon
Rochester
Summary
Results-driven professional with extensive experience in operations management and customer service. Known for resolving conflicts and optimizing inventory processes, contributing to improved service quality and team productivity.
Overview
10
10
years of professional experience
Work History
Operations Manager
Byrne Dairy
Greece, NY
05.2022 - 10.2026
- Oversaw inventory management, ensuring optimal stock levels while minimizing waste and costs.
- Trained and mentored team members on best practices, fostering a culture of continuous improvement.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Oversaw facility maintenance, ensuring optimal functionality of equipment and infrastructure at all times.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Trained and guided team members to maintain high productivity and performance metrics.
- Interacted well with customers to build connections and nurture relationships.
- Reported issues to higher management with great detail.
Shift Supervisor
Speedway Gas Station
West Ridge Rd, Rochester, NY
03.2017 - 05.2022
- Trained and mentored team members to enhance productivity and service quality.
- Managed inventory control, optimizing stock levels to minimize waste and improve efficiency.
- Oversaw cash handling processes, ensuring accuracy and adherence to financial procedures.
- Resolved customer complaints effectively, maintaining high satisfaction levels through proactive engagement.
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Responded to and resolved customer questions and concerns.
- Helped store management meet standards of service and quality in daily operations.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Enforced company policies and regulations with employees.
- Improved customer satisfaction rates with consistent quality checks and timely resolution of complaints.
- Maintained workplace safety by enforcing strict adherence to company policies and industry regulations.
- Resolved conflicts among team members diplomatically, promoting a harmonious work atmosphere conducive to collaboration.
- Completed cash and credit card transactions accurately using POS software.
- Increased customer satisfaction and grew business by maintaining close relationships with customers.
Education
High School Diploma -
Greece Arcadia
Greece, NY06-1990
Skills
- Problem-solving
- Team leadership
- Operations management
- Customer service
- Employee relations and conflict resolution
- Staff training
- Inventory management
- Policies and procedures implementation
- Employee motivation
- Performance monitoring
- Schedule management
Languages
English
Professional Working
Interests
- Photography
- Outdoor Recreation
- I like working with my hands and fixing things
- Electronics and Circuit Building
- Video Gaming
- Team Sports
- Cooking
- Camping
Timeline
Operations Manager
Byrne Dairy
05.2022 - 10.2026
Shift Supervisor
Speedway Gas Station
03.2017 - 05.2022
High School Diploma -
Greece Arcadia