Arthur Wilkinson
Plano,TX
Summary
Empathetic professional in customer service known for high productivity and efficiency in task completion. Possess specialized skills in conflict resolution, data entry, and customer relationship management. Excel in communication, problem-solving, and adaptability, ensuring positive experiences and outcomes for customers.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Barista
Kung Fu Tea
Frisco, TX
10.2024 - Current
- Developed and maintained relationships with regular customers, recognizing preferences and anticipating needs.
- Addressed and resolved customer concerns to maintain brand loyalty.
- Collaborated with team members to ensure efficient workflow and high-quality service during peak hours.
- Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
Night Shift Lead
Jersey Mikes
Plano, TX
09.2022 - 09.2023
- Scheduled and assigned duties for employees on a nightly basis.
- Assigned tasks to employees and monitored their performance.
- Provided support and guidance to new employees during night shifts.
- Conducted inventory assessments as required.
- Supported efforts to resolve customer issues.
Personal Swimming Instructor
Self-employed
Plano, TX
07.2021 - 07.2022
- Developed and implemented individualized swim instruction plans for students of varying ages and skill levels.
- Conducted swim level evaluations to appropriately place students in classes matching their abilities.
- Conducted swim lessons for groups and individuals, ensuring a safe and supportive environment.
Education
Bachelors in Cyber Security - Cyber Security
Collin College
Frisco, TX05-2028
Associates of Information And Security - Information And Security
Collin College
Frisco05-2026
High School Diploma -
Plano West Senior High
Plano, TX05-2021
Skills
- Customer service
- Team collaboration
- Effective communication
- Proficient in Spanish
- Adaptability
- Expert in Python
- Proficient in C, SQL, Java
- Proficient in Excel, Word, and Web-Based applications
Affiliations
- Was a competitive swimmer for more than a decade
- Loves to code and read
Certification
- Red Cross Certified Lifeguard
- Water Safety Instructer certified
- CPR Certified
Timeline
Barista
Kung Fu Tea
10.2024 - Current
Night Shift Lead
Jersey Mikes
09.2022 - 09.2023
Personal Swimming Instructor
Self-employed
07.2021 - 07.2022
Bachelors in Cyber Security - Cyber Security
Collin College
Associates of Information And Security - Information And Security
Collin College
High School Diploma -
Plano West Senior High
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