Summary
Overview
Work History
Education
Skills
Timeline
Generic

Arthur "Jey" Woods

Phoenix,AZ

Summary

Communicative front of house server dedicated to going above and beyond to create unforgettable guest experiences. Established rapport with management and staff through quality of service, as well as through personal interaction. Offering 10 years of service experience with over a year in casual fine dining.

Overview

10
10
years of professional experience

Work History

Front Of House Server

Keeler Hospitality Group
Scottsdale, Arizona
04.2018 - Current
  • Responded to customer requests via telephone and email.
  • Answered average of 5 calls per day addressing guest inquiries on party reservations and food menu options.
  • Demonstrated awareness of liability issues by confirming legal drinking age and discontinuing service to intoxicated guests.
  • Worked directly with front of house managers and general managers to achieve a positive guest experience.
  • Worked directly with back of house chefs to ensure daily specials were in stock and exceeded ours guest expectations.
  • Trained incoming staff regarding restaurant's practices, culture and procedures.
  • Collected credit card, cash and gift certificate payments from customers and made proper change for cash transactions.
  • Assigned work tasks and coordinated activities of dining room personnel to ensure prompt, courteous service to patrons.

Restaurant Server

Chai Bagel Corporation
Scottsdale, Arizona
01.2015 - Current
  • Trained incoming staff regarding restaurant's practices, culture and procedures.
  • Managed food resources, memorized orders and wrote patron’s food orders on slips in restaurant.
  • Collected credit card, cash and gift certificate payments from customers and made proper change for cash transactions.
  • Promoted items on beverage lists and restaurant specials.
  • Successfully assisted approximately 55 to 110 guests each shift.
  • Engaged in friendly conversation with guests to build rapport and facilitate repeat business.

Merchandiser

Costco Wholesale Corp
Phoenix, AZ
10.2017 - 04.2018
  • Set and recommended mark-up rates, mark-down rates and selling prices for merchandise.
  • Ran markdown reports, managed store replenishment and analyzed buying reports.
  • Organized store merchandise racks by size, style and color.
  • Removed damaged, out-of-code, not-in-set and discontinued items from displays.
  • Ensured products appeared at correct locations in correct quantities.
  • Loaded and unloaded merchandise using ladder and pallet jack.
  • Answered customer questions regarding store merchandise, department information and pricing.
  • Conferred with store managers to obtain information about customer needs and preferences.

Education

Justice Studies

Arizona State University
Tempe, AZ
2010

Skills

  • Tableside service
  • Food and beverage pairings
  • Cash handling expert
  • Dining & Table area cleanliness
  • Daily specials memorization
  • High-volume dining
  • Item promotion
  • Food station setup
  • Wine service
  • To-go order preparation
  • Guest seating arrangements
  • Table setting
  • Accurate order preparation

Timeline

Front Of House Server

Keeler Hospitality Group
04.2018 - Current

Merchandiser

Costco Wholesale Corp
10.2017 - 04.2018

Restaurant Server

Chai Bagel Corporation
01.2015 - Current

Justice Studies

Arizona State University

Similar Profiles

CREATE PROFILE
Arthur "Jey" Woods