Arthy Pugazhenthi
West Palm Beach,FLORIDA
Summary
Friendly Help Desk Technician with 2 years quickly and effectively resolving customers' technical issues. Dedicated to exceeding client expectations by verifying satisfactory resolutions for every submitted ticket. Skilled at maintaining positive communications even in stressful situations. Ready to leverage deep technical knowledge and amiable personal interactions to provide superlative technical responses. Highly skilled Help Desk Technician experienced with troubleshooting and resolving technical issues. Strong background in providing efficient and effective solutions to clients. Dedicated team player delivers great customer service.
Overview
2
2
years of professional experience
Work History
IT Help Desk Agent
Vellammal College
01.2015 - 03.2017
- Analyzed issues to identify troubleshooting methods needed for quick remediation.
- Walked individuals through basic troubleshooting tasks.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Provided Tier 1 IT support to non-technical internal users through desk side support services.
- Provide technical assistance and support for incoming quires and issue related to computer system and software.
- Installed, modified, and repaired software and hardware to resolve technical issues.
- Monitored systems in operation and quickly troubleshot errors.
- Explained technical information in clear terms to non-technical individuals to promote better understanding.
Education
Bachelor of Science - Nursing
Palm Beach Atlantic University - West Palm Beach
West Palm Beach, FL07.2025
High School Diploma -
Indian Institute of Education And Research
Aminjikarai, Chennai 04.2018
High School Diploma -
Vellammal Higher Secondary School
Surapet, Chennai, India03.2017
Skills
- Organizational Skills
- Network Testing
- Database Maintenance
- Hardware Inventories
- Server Troubleshooting
- Technical Support Triage
Timeline
IT Help Desk Agent
Vellammal College
01.2015 - 03.2017
Bachelor of Science - Nursing
Palm Beach Atlantic University - West Palm Beach
High School Diploma -
Indian Institute of Education And Research
High School Diploma -
Vellammal Higher Secondary School