Artie Graham
Warner Robins,GA
Summary
Proven track record in enhancing operational efficiency and system reliability, demonstrated during my tenure at AT&T. Expert in troubleshooting, repair, and equipment installation, with a knack for collaborative problem-solving. Achieved significant improvements in network performance and customer satisfaction through meticulous maintenance and innovative solutions. Experienced in fiber splicing, copper splicing, fiber and copper placement. Bucket truck certified. Expert in customer service.
Overview
30
30
years of professional experience
Work History
Outside Plant Technician
AT&T
05.2000 - Current
- Installed and repaired network cabling, hardware and software to maximize operational efficiency.
- Worked closely with network administrators and server engineers to deliver quality service.
- Read blueprints and schematics to correctly place equipment.
- Located and repaired line faults to maintain existing network without causing signal failure interruptions.
- Collaborated with other technicians to troubleshoot and resolve technical issues.
- Monitored and performed maintenance on telecommunications systems to facilitate optimal performance.
- Performed periodic system upgrades and maintenance to meet industry standards.
- Coordinated installation of new users and relocations of existing users.
- Provided training to customers to enhance use and understanding of network systems.
Production Operator
Frito Lay
03.1995 - 04.1999
- Documented production information via daily system logs and discussed issues with management.
- Used equipment properly to avoid workplace hazards or injuries.
- Participated in training sessions to enhance skills and knowledge.
- Set up and adjusted machines for day-to-day operations.
- Inspected final products for defects and flaws using proper QA procedures.
- Calibrated, tested, and adjusted machine settings or controls in preparation for production operations.
- Monitored machines during operation to detect sounds of malfunction or excessive vibration and adjusted machines to eliminate problems.
- Complied with company and OSHA safety rules and regulations.
- Loaded raw materials into machines and unloaded finished products to keep manufacturing process running smoothly.
Education
General Studies
Chaminade University of Honolulu
Honolulu, HISkills
- Troubleshooting and repair
- Installing equipment
- Device Installation
- Installation and maintenance
- Configuring equipment
- Troubleshooting systems
- System Repair
- VoIP Systems
- Wireless Networking
- Equipment Installation
- Work order completion
- Troubleshooting and resolution
Military
Veteran of the United States Navy. Served from
June of 1987 to June, 1991. Worked in Personnel Records. Received an Honorable Discharge.
Timeline
Outside Plant Technician
AT&T
05.2000 - Current
Production Operator
Frito Lay
03.1995 - 04.1999
General Studies
Chaminade University of Honolulu