Artiem Bonganciso
Duluth,GA
Summary
Dedicated IT Systems Analyst with over 5 years of experience supporting enterprise-scale environments and federal organizations. Skilled in system administration, network troubleshooting, and security support — including firewalls, switches, and VPNs. Proven ability to resolve complex IT issues across 1,000+ nationwide locations, manage user accounts, and coordinate with vendors to ensure mission-critical uptime. Adaptive, detail-oriented, and committed to delivering secure, reliable IT operations. Active DoD Secret Clearance (issued during FAA service).
Overview
1
1
Certification
12
12
years of professional experience
Work History
System Analyst II
Retail Data Systems
02.2022 - Current
- In charge of directing the after-hours team.
- Provided enterprise-level IT support for over 1,000 nationwide business locations, resolving complex issues under tight timelines.
- Troubleshot and administered firewalls, switches, VPNs, and network infrastructure to ensure secure and reliable connectivity.
- Managed user accounts, security permissions, and system configurations for owners, managers, and staff.
- Supported POS and security system deployments, including on-site implementations and cloud migration projects.
- Coordinated directly with vendors to resolve hardware, software, and network issues, ensuring compliance with security standards.
- Leveraged remote access tools to monitor, diagnose, and remediate issues across distributed enterprise environments.
Air Traffic Control Trainee
Federal Aviation Administration
05.2020 - 03.2021
- Maintained a DoD Secret Clearance for federal operations.
- Operated in a high-security, compliance-driven environment, requiring precise situational awareness and rapid adaptation.
- Maintained critical communication under pressure.
- Developed capacity to manage complex systems.
City Carrier
United States Postal Service
10.2014 - 05.2020
- Delivered services in a federal environment, demonstrating accountability, trust, and reliability.
- Built strong community and team relationships while managing high-volume, detail-sensitive operations.
- Adapted quickly to procedural and environmental changes in a mission-driven workplace.
Education
High School Diploma -
Morse Marshall
Milwaukee, WISkills
- Enterprise IT System Support & Analysis
- Windows/Linux System Administration
- Ticketing Systems
- Firewall, Switch, & VPN Configuration
- Network Troubleshooting & Monitoring
- User Account & Access Management
- Security Compliance & Documentation
- Cloud & Virtualization (familiarity with AWS/Azure, VMware)
- Federal IT Environment Experience (FAA, USPS)
- CompTIA A Certified Active DoD Secret Clearance
Certification
- Comptia A+
- DoD Secret Clearance
Timeline
System Analyst II
Retail Data Systems
02.2022 - Current
Air Traffic Control Trainee
Federal Aviation Administration
05.2020 - 03.2021
City Carrier
United States Postal Service
10.2014 - 05.2020
High School Diploma -
Morse Marshall