Artisha Canada

Franklin

Summary

Results-driven individual with a solid track record in delivering quality work. Known for excellent communication and teamwork abilities, with a commitment to achieving company goals and delivering exceptional service. Passionate about continuous learning and professional development.

Overview

years of professional experience

Work History

Mission Programs Outreach Coordinator

YWCA of Southeast Wisconsin Inc.

Milwaukee

09.2024 - 02.2025

Worked collaboratively with Gateway Technical College, the City of Racine, Racine Unified School District and Racine County, in recruiting eligible students for participation in YWCA SEW’s High School Equivalency Diploma program
Participated in planning meetings with internal teams regarding upcoming outreach initiatives.
Created and maintained detailed records of outreach activities, including contact lists, event calendars, and program outcomes.
Assisted with press releases, social media campaigns, resource fairs, etc to spread the word about HSED program
Conducted multiple orientations each week as the portal of entry to YWCA SEW's HSED program
Maintained up-to-date and accurate student demographic and progress data in assigned data systems
Connected students with appropriate partner organization staff and resources as needed
Accurately tracked and reported outcomes as assigned by management and/or program funders
Oversaw recruiting and onboarding of students

Income Maintenance Specialist- Case Management

Kenosha County

Kenosha

05.2015 - 09.2024

Read and interpreted guidelines, laws and standard practices for each program.
Gathered and evaluated individual financial and personal history information for each applicant.
Advised clients on available resources such as job training opportunities.
Interviewed potential clients, collecting personal information to determine eligibility for social assistance.
Processed applications, reviewed records, and determined appropriate benefits in accordance with applicable regulations.
Participated in staff training sessions on new policies and procedures.
Checked each application for signs of fraud and reported suspicions to proper authorities.
Assisted clients with the completion of forms related to their cases.
Investigated discrepancies between reported incomes and other sources of income.
Provided customer service by responding to inquiries from clients regarding benefit determination or eligibility status.
Maintained accurate records of all interactions with clients in a timely manner.
Worked closely with disabled or impoverished individuals to locate helpful financial resources and community programs.
Ensured compliance with all applicable laws, rules, regulations, policies, and procedures governing economic support services.
Maintained accurate records and documented client data in company databases.

Reservations Agent

Frontier Airlines

Milwaukee

10.2013 - 04.2015

Inspected and verified passenger documentation including licenses, passports, and visas.
Utilized problem-solving skills to resolve customer complaints efficiently and effectively.
Greeted customers and provided assistance to guests over the phone.
Maintained confidentiality of customer information in compliance with privacy regulations.
Processed payment transactions accurately and efficiently.
Delivered exceptional service to every customer through active engagement, effective listening and well-developed interpersonal skills.
Responded promptly to customer inquiries, concerns, and complaints.
Informed customers about applicable discounts or promotional offers available.
Maintained up-to-date records of all reservations made via telephone or online systems.
Answered incoming calls from potential customers in a timely manner.
Processed various forms of payment and applied travel vouchers to help customers obtain tickets.
Provided clients with assistance in preparing required travel documents and forms.
Explained cancellation policies clearly to customers prior to booking.
Adhered to company policies and procedures while handling guest requests and inquiries.
Reviewed guest information and payment options, checking for accuracy and completeness.
Assisted customers via phone by providing confirmations, answering questions and offering general information.

Education

Bachelor of Arts - English

UNIVERSITY OF WISCONSIN

Kenosha, WI

01.2007

Skills

Clerical Experience
Microsoft Powerpoint
Customer Service
Transcription
Microsoft Outlook
Mentoring
Administrative Experience
Case Management
Writing Skills
Data Entry
Telemarketing
Call Center

Outreach strategies
Customer service
Record keeping
Problem solving
Communication skills
Eligibility determination
Conflict resolution
Organizational skills
Policy implementation
Multitasking capacity
Analytical skills
Effective customer communication

Timeline