Jamie Schneider
Hillsdale
Summary
Resourceful Customer Service Representative known for maintaining high productivity and efficiently completing tasks. Skilled in conflict resolution, time management, and communication, ensuring smooth operational flow and customer satisfaction. Excel in active listening, empathy, and adaptability, leveraging these soft skills to navigate customer interactions successfully and foster positive outcomes.
Overview
10
10
years of professional experience
Work History
HFJ Outreach Team
Henry Ford Health
01.2024 - Current
Attribution work
Advantasure (HCC) scheduling
CSR -Family Practice/Call Center
Henry Ford Health
11.2020 - 01.2024
- Epic experience
- Excellent customer service skills
- Check in/Check out
- Scheduling
- Answer Inbound and outbound calls
- Scanning outside office notes
- General office duties, faxing, mail sorting etc
- Gather patient information/ verify patient
- HIPPA
- Greet patients
- Initiate, route calls to appropriate areas
- Follow up regarding patient information, utilizing the inbox
- Request and obtain health records
Assembly Line Production Worker
Hi-Lex Controls
04.2019 - 07.2020
- Assure component parts and finished assembly component with quality checks
- Assure component parts are those required for the part being assembled
- Rework components on the assembly line
- Perform work in a safe manner, following all safety rules
Production Worker/Machine Operator
Techniplas (Nyloncraft)
11.2015 - 04.2019
- Injection molding
- Operate press
- Retrieve parts from machine or conveyor
- Trim gate, flash and or excess plastic from each part
- Inspect each part for flaws
- Gauged parts as required
- Packaged parts in appropriate packaging provided
- Kept pace with the speed of the machines at all times
- Complete all required reporting
- 5's
Education
High school diploma -
St. Charles Community High School
Saint Charles, MI07.2024
Undergraduate -
DeVry University
Chicago, ILSkills
- Computer literacy
- 10 key calculator
- Medical terminology
- Medical office experience
- Medical records
- Data entry
- Phone etiquette
- Assembly
- HIPAA
- Quality inspection
- Epic
- Patient care
- Clerical experience
- Medical scheduling
- Plastics injection molding
- Anatomy knowledge
- Typing
- Multi-line Phone Systems
Timeline
HFJ Outreach Team
Henry Ford Health
01.2024 - Current
CSR -Family Practice/Call Center
Henry Ford Health
11.2020 - 01.2024
Assembly Line Production Worker
Hi-Lex Controls
04.2019 - 07.2020
Production Worker/Machine Operator
Techniplas (Nyloncraft)
11.2015 - 04.2019
Undergraduate -
DeVry University
High school diploma -
St. Charles Community High School
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