Artisha Jackson
McDonough,GA
Summary
Seeking a challenging career in an esteemed organization, aiming to grow professionally and earn a strong reputation among peers. Eager to find a position that effectively utilizes skills and expertise, while providing opportunities for advancement.
Overview
7
7
years of professional experience
Work History
Fraud Account Supervisor
TSYS|Total System Services
01.2021 - 06.2023
- Reviewed reports and individual transactions which appeared suspicious to uncover possible fraudulent activity.
- Served as an expert point-of-contact for all matters related to account fraud within the department.
- Led comprehensive account reviews, identifying patterns indicative of fraudulent activity or potential risks.
- Enhanced team efficiency through regular training sessions and performance evaluations.
Enrollment Specialist
AmerisourceBergen with Lash Group
01.2022 - 05.2022
- Primary responsibility is to ensure that a patient's insurance will cover required medical procedures or hospital stays
- Other duties include verifying patient information, billing, medical coding, and conducting claims examinations.
Leasing Assistant
Sorrel Properties
Jacksonville,FL
03.2018 - 10.2020
- Greeted clients, showed apartments, and prepared leases.
- Verified tenant incomes and other information before accepting lease applications.
- Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
- Inspected properties before and after new tenant move-ins to schedule maintenance, cleaners, and other services.
Customer Service Representative
Luxottica
01.2019 - 10.2020
- Act as a liaison, provide product/services information, answer questions, and resolve any emerging problems that our customer accounts might face with accuracy and efficiency.
Insurance Supervisor
Proctor Loan Protector
06.2023 - 09.2024
- Enhanced customer satisfaction levels by consistently addressing client concerns and resolving issues promptly.
- Assisted in the development of strategic growth plans for department expansion, contributing to increased market share and profitability.
- Led cross-functional teams in developing innovative solutions for complex insurance challenges faced by clients.
- Facilitated open communication within the team, promoting collaboration on projects and sharing best practices amongst colleagues.
Education
Business Administration And Management
Jacksonville University
Jacksonville, FLHigh school diploma -
Henry County High School
McDonough, GA05.2017
Skills
Sales proficiency
Claims Management
Data Interpretation
Industry Trends
Teamwork and Collaboration
Customer Service
Problem-Solving
Time Management
Effective Communication
Additional Information
- Willing to relocate: Anywhere, Authorized to work in the US for any employer
Timeline
Insurance Supervisor
Proctor Loan Protector
06.2023 - 09.2024
Enrollment Specialist
AmerisourceBergen with Lash Group
01.2022 - 05.2022
Fraud Account Supervisor
TSYS|Total System Services
01.2021 - 06.2023
Customer Service Representative
Luxottica
01.2019 - 10.2020
Leasing Assistant
Sorrel Properties
03.2018 - 10.2020
Business Administration And Management
Jacksonville University
High school diploma -
Henry County High School