Kristen Vitone
Land O Lakes,Florida
Summary
Enthusiastic future Registered Nurse eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Motivated to learn, grow and excel.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Fraud Account Supervisor
Capital One Financial Corp
Tampa, FL
09.2019 - Current
- Contacted customers directly to notify of fraudulent activity and minimize impacts.
- Reviewed reports and individual transactions which appeared suspicious to uncover possible fraudulent activity.
- Analyzed large amounts of data to find patterns of fraud and anomalies.
- Collaborated with team members to discuss fraud trends and brainstorm methods to combat this type of crime.
- Provided exemplary level of customer service to all individuals, including clients and company personnel.
Senior Customer Service Supervisor
UnitedHealth Group
Oldsmar, FL
02.2019 - 09.2019
- Obtained extensive training in health insurance by learning benefits, authorizations, claims and health insurance laws.
- Answered incoming Provider questions regarding United Health Group's member's plans.
- Specified member's eligibility, plan type, effectiveness, and if referrals and authorizations were required.
- Responded to customer inquiries in a clear, concise, and friendly manner to establish excellent first impressions.
- Created surgical and non-surgical authorizations for Providers, and had ability to approve or deny procedures.
- Provided claim status to callers, determined if claims were processed correctly or incorrectly and how to properly fix denied claims.
- Informed Providers of claim check information, whether it was electronic or paper, and check cleared date.
- Properly handled suspicious calls and claims relating to fraud.
- Ability to multitask and work with multiple computer systems as well as have up to 10 windows open.
Sales Consultant/ Service Operator
CarMax
Tampa, FL
07.2016 - 07.2018
- 100% commission based.
- Answered Internet Office leads and phone calls within timely manner.
- Ran finance applications.
- Explained down payments, APR, terms and stipulations.
- Verified stipulations such as proof of income, insurance, residence, and mortgage.
- Gathered documents for lien releases from loan companies.
- Promoted and sold monthly spiffs including extended service plans, GAP and credit applications.
- Offered comprehensive knowledge of vehicle operations and brand features.
- Generated consistent referrals and repeat business by providing exceptionally knowledgeable and friendly service.
- Reviewed vehicles before final delivery to validate for completed tasks such as installed add-ons and damage corrections.
Server
Golden Inn Chinese Restaurant
Lutz, FL
10.2013 - 12.2018
- Relayed orders to bar and kitchen by quickly and accurately recording guest selections and keying them into register.
- Developed and maintained positive working relationships with others to reach business goals.
- Consistently kept kitchen areas clean and free of debris and water.
- Addressed guest concerns and resolved all issues to guests’ satisfaction.
- Served beverages, bread, and butter, and replenished items as necessary.
- Guided guests through menus while demonstrating thorough knowledge of food, beverages, and ingredients.
- Maintained table settings by removing courses, replacing utensils, and refilling beverages promptly and courteously.
- Bussed and reset tables and kept dining room and work areas clean.
- Routinely cleaned work areas, glassware, and silverware throughout each shift.
Education
Associate of Science - Nursing (In Progress)
Rasmussen University
Odessa, FLHigh School Diploma -
Sunlake High School
Land O' Lakes, FL2014
Skills
- Adaptable
- Problem Solving
- Organization and Prioritization
- Team Leader
- Attention to Detail
- Flexible and Adaptable
Hobbies
I actively volunteer with many 501(c) organizations such as, Big Brothers Big Sisters, Bakas Center For Handicapped, Kaboom, and many more to help better my community. I enjoy helping those who need a helping hand.
Certification
Basic Life Support (BLS) Certified American Heart Association 2021
Timeline
Fraud Account Supervisor
Capital One Financial Corp
09.2019 - Current
Senior Customer Service Supervisor
UnitedHealth Group
02.2019 - 09.2019
Sales Consultant/ Service Operator
CarMax
07.2016 - 07.2018
Server
Golden Inn Chinese Restaurant
10.2013 - 12.2018
Associate of Science - Nursing (In Progress)
Rasmussen University
High School Diploma -
Sunlake High School