QuaShanna Sheppard
Houston,TX
Summary
Diverse Manager with a proven track record in leadership and management roles, with a strong commitment to ensuring excellent service standards and maintaining high customer satisfaction. Experience providing products and services to a variety of clients with an innate ability to resolve emerging problems clients might face with accuracy and efficiency by using thorough quality control methods. Proficient in customer service, team leadership, and fraud prevention measures.
Overview
8
8
years of professional experience
Work History
Fraud Account Supervisor
Capital One
08.2018 - 06.2023
- Provided exceptional customer service and support, conducting thorough investigations and documenting procedures
- Collaborated with multiple teams to combat fraud trends and maintained schedules and performance
- Coached and trained staff on fraud prevention techniques
- Reviewed and summarized investigation reports for client delivery
- Maximized team performance and maintained efficiency.
- Reviewed over 50 reports daily and individual transactions which appeared suspicious to uncover possible fraudulent activity.
- Tracked fraud cases and monitored trends to develop strategies for prevention
Account Manager
PRA Group
04.2015 - 08.2019
- Managed and motivated employees to be productive and engaged
- Trained and mentored new employees on collection methods and performance strategies
- Supervised staff of collectors, monitored phone calls, and emails
- Established performance goals for employees and leveraged data and analytics for informed decisions
- Supervised invoice processing, purchase orders, and expense reports.
- Built relationships with customers and community to promote long term business growth
- Negotiated prices, terms of sales and service agreements
Education
Bachelor of Business Administration - Accounting And Finance
Southern New Hampshire University
Houston, TX12.2026
Skills
- Strong customer service and relationship-building skills
- Attention to detail and accuracy
- Proficiency in
- MS Windows, MS Office Suite, Linux, and Mac OS
- Project Management
- Business Development
- Investigation and Documentation
- Financial Modeling
- Cross-Functional Collaboration
- Adaptable
Timeline
Fraud Account Supervisor
Capital One
08.2018 - 06.2023
Account Manager
PRA Group
04.2015 - 08.2019
Bachelor of Business Administration - Accounting And Finance
Southern New Hampshire University
Similar Profiles
Aya Ahmed GasmalseedAya Ahmed Gasmalseed
Project Manager at Capital OneProject Manager at Capital One
La'Dale ThomasLa'Dale Thomas
Banker at Capital OneBanker at Capital One
LORENA WOODSLORENA WOODS
Customer Service Representative at Capital OneCustomer Service Representative at Capital One