Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Additional Information
Languages
Work Availability
Timeline
Hi, I’m

Sophia Barnett

Las Vegas,NV
Sophia Barnett

Summary

Relentless professional known for working hard to determine risk levels. A well-spoken Fraud Analyst promoting exemplary talents in reviewing accounts and identifying issues.

Overview

16
years of professional experience
1
Certification

Work History

Capital One

Fraud Account Supervisor
09.2022 - Current

Job overview

  • Cultivate customer relationships to balance satisfaction with fraud risk mitigation
  • Assess financial transaction processes to identify and recommend necessary control enhancements
  • Monitor customer accounts for signs of suspicious activity to maintain compliance with organizational policies
  • Address customer complaints pertaining to fraud incidents and collaborate with law enforcement on related investigations

Cox Communications

Senior Sales Support Specialist
07.2022 - Current

Job overview

  • Process and track multi-dwelling unit/single-family unit (MDU/SFU) invoices against the annual budget, ensuring timely and accurate financial management
  • Coordinate nationwide sales meetings, including logistics for site, materials, and equipment, to facilitate effective training and product launches
  • Compile and analyze post-meeting feedback to provide actionable insights for leadership, aimed at enhancing the effectiveness of future sales initiatives
  • Support post-sale activities by verifying accurate contract data entry, local government filing processes, and collaboration with billing coordinators to validate revenue processing and suggest efficiency improvements

Good Leap

Customer Care Advisor
01.2022 - 06.2022

Job overview

  • Provided comprehensive support to clients by addressing inquiries, processing orders, and resolving complaints, ensuring high levels of customer satisfaction
  • Assisted loan applicants with the completion of application forms and gathered necessary financial information, contributing to the efficiency of the loan approval process
  • Managed loan documentation, maintained up-to-date knowledge of credit regulations, and engaged with delinquent account holders to negotiate repayment terms

Progressive Casualty Insurance

Lead Customer Service Specialist
02.2015 - 01.2022

Job overview

  • Maintained up-to-date knowledge of industry trends and competitive landscape to better serve customers'' needs.
  • Reduced wait times with swift issue resolution strategies, resulting in increased customer retention.
  • Mentored junior staff members, sharing best practices for exceptional customer service delivery.
  • Enhanced customer satisfaction by resolving complex issues and providing effective solutions.
  • Championed process improvements to optimize workflow and reduce errors in customer interactions.
  • Managed escalated customer complaints, ensuring timely resolutions while maintaining professional rapport.
  • Boosted team spirit and performance by communicating clear service expectations and quality goals to each team member.

Raleys

Customer Support Specialist
05.2014 - 02.2015

Job overview

  • Resolved customer complaints effectively by coordinating product exchanges, processing refunds, and adjusting billing issues to ensure customer satisfaction
  • Ensured data accuracy by reviewing and correcting entry errors, maintaining activity logs, and verifying information against source documents to uphold company standards

Delta Dental

Benefits Specialist
10.2013 - 05.2014

Job overview

  • Analyzed and suggested enhancements to employee benefit programs, ensuring alignment with health and safety regulations
  • Facilitated patient access to healthcare services by coordinating diagnostic appointments, surgeries, and consultations, while managing insurance documentation and hospital admissions

Verizon Wireless

Retention Specialist
06.2008 - 02.2012

Job overview

  • Addressed customer inquiries, providing detailed information on products, pricing, and availability, ensuring clarity and customer understanding
  • Tailored product recommendations to align with individual customer needs and interests, enhancing customer satisfaction
  • Assisted in locating and obtaining desired merchandise, facilitating a customer-centric shopping experience

Education

South College
Tennessee, TN

Bachelor of Business Administration And Management
10-2025

Skills

  • Microsoft 365
  • Business and Leadership
  • Communication Skills
  • Research Proficiency
  • Document Management
  • Issue Investigation
  • Critical Thinking
  • Budgeting and Finance
  • Relationship Management
  • Efficient time management
  • Results-oriented mindset
  • Stress management techniques
  • Conflict resolution aptitude
  • Team leadership experience

Accomplishments

  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Supervised team of 15 staff members.
  • Resolved product issue through consumer testing.

Certification

First Aid/CPR

Additional Information

Proven exceptional ability to organize, prioritize and communicate effectively.

Languages

English
Full Professional
Availability
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Timeline

Fraud Account Supervisor

Capital One
09.2022 - Current

Senior Sales Support Specialist

Cox Communications
07.2022 - Current

Customer Care Advisor

Good Leap
01.2022 - 06.2022

Lead Customer Service Specialist

Progressive Casualty Insurance
02.2015 - 01.2022

Customer Support Specialist

Raleys
05.2014 - 02.2015

Benefits Specialist

Delta Dental
10.2013 - 05.2014

Retention Specialist

Verizon Wireless
06.2008 - 02.2012

South College

Bachelor of Business Administration And Management

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Sophia Barnett