Arturo Escamilla
Garland,TX
Summary
Knowledgeable and dedicated customer service professional with extensive experience in retail industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
30
30
years of professional experience
Work History
Garden Center Associate
Walmart
05.1994 - Current
- Provided excellent customer service by addressing inquiries, concerns, and offering appropriate solutions.
- Increased repeat business through friendly interactions that fostered trust in our expertise.
- Optimized product presentation by regularly updating display arrangements based on seasonality or trends.
- Supported successful store operations by maintaining clean, safe, and well-organized work environments.
- Collaborated with team members to execute seasonal promotions and events for increased foot traffic.
- Ensured accurate pricing information on all items throughout the store using price-checking tools when needed.
- Developed strong relationships with vendors for consistent delivery scheduling and better access to new products or promotions.
- Managed inventory levels effectively, reducing waste and ensuring availability of popular items.
- Enhanced customer satisfaction by providing knowledgeable assistance in plant selection and care.
- Coordinated with other departments to ensure smooth transactions between different areas of the store.
- Assisted customers with loading purchases, ensuring a seamless shopping experience.
- Boosted sales through effective merchandising and attractive displays of garden center products.
- Completed opening, closing, and shift change tasks efficiently to keep store ready for guests.
Sales Service Representative
Mondelez International
03.1995 - 02.2021
- Built rapport with customers through empathetic listening and understanding their unique needs or preferences.
- Increased customer satisfaction by addressing and resolving complex issues effectively.
- Supported team members during peak periods by sharing workload and providing guidance when needed.
- Contributed to positive team culture, driving motivation and productivity among peers.
- Enhanced team performance, providing continuous training and support to new and existing representatives.
- Delivered exceptional service by consistently meeting or exceeding performance metrics for quality, speed, and accuracy.
- Provided comprehensive feedback on customer interactions, contributing to ongoing process improvements within the department.
- Implemented upselling techniques to increase average transaction value and drive additional revenue growth.
- Streamlined communication processes for improved efficiency in handling customer inquiries.
- Tracked individual performance against established targets to ensure consistent progress towards goals.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Built relationships with customers and community to promote long term business growth.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Set and achieved company defined sales goals.
Education
Garland High School
Garland, TXSkills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Customer Relations
- Problem Resolution
- Computer Proficiency
- Complaint resolution
- Customer satisfaction measurement
- Prioritization
- Building rapport
- Quality Control
- Product Sales
- Product and service solutions
- Store maintenance
- Sales expertise
- Retail store support
- Stock management
Languages
Spanish
Native or Bilingual
Timeline
Sales Service Representative
Mondelez International
03.1995 - 02.2021
Garden Center Associate
Walmart
05.1994 - Current
Garland High School