MORGAN COX
Lowes Home Improvment
Land O Lakes
5
years of professional experience
Motivated Customer Service Professional with strong problem-solving abilities and excellent communication skills. Contributed to team success through effective leadership, project management, and development of efficient processes. Focused on advancing organizational objectives with dedication and a collaborative approach.
Work History
Garden Center Associate
4 Months- Maintained inventory levels and organized merchandise displays for optimal customer experience.
- Led team efforts in creating visually appealing garden layouts to attract customers.
- Increased repeat business through friendly interactions that fostered trust in our expertise.
- Provided excellent customer service by addressing inquiries, concerns, and offering appropriate solutions.
- Supported successful store operations by maintaining clean, safe, and well-organized work environments.
- Ensured accurate pricing information on all items throughout the store using price-checking tools when needed.
- Assited with complex customer issues with prior managment knowlage
- Completed complicated projects assigned by managers in timely mannors
- Gained power equiment certifications and experiences
Head Cashier
1 Year 5 Months- Supervised daily cash operations, ensuring accuracy in transactions and compliance with company policies.
- Trained and mentored new head cashiers on customer service standards and effective cash handling procedures.
- Collaborated with management to address customer concerns, improving satisfaction ratings through effective resolution strategies.
- Monitored inventory levels at registers, coordinating with stock teams to ensure product availability during peak hours.
- Trained new cashiers, providing comprehensive training that resulted in increased productivity.
- Helped customers complete purchases, locate items, and join reward programs.
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Coordinated breaks for fellow cashiers, ensuring continuous coverage during busy periods without compromising productivity.
- Assisted customers with returns and exchanges, adhering to company policies while ensuring complete satisfaction.
- Implemented loss prevention strategies by vigilantly monitoring transactions and identifying potential theft risks.
- Assisted in scheduling shifts for cashier team, ensuring adequate coverage during peak hours.
- Maintained up-to-date knowledge of store policies, promotions, and products to provide accurate information to customers.
- Communicated with customers and team members to solve problems.
- Quickly and accurately counted drawers at start and end of each shift.
- Worked closely with team members from other departments to resolve complex customer issues or facilitate seamless transactions.
- Alleviated customer service needs with policy-appropriate solutions.
- Worked fast paced shifts managing stressful situations with coworkers and customers
- Gained manager experience and problem solving mentalities
- Handled difficult conversations regarding growth and improvement with the cashiers audited
Customer Service Associate
8 Months- Resolved customer inquiries and complaints, ensuring positive shopping experiences.
- Assisted in product selection and provided expert recommendations to enhance customer satisfaction.
- Trained new associates on company policies, customer service protocols, and product knowledge.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Maintained a high level of product knowledge, providing accurate information to customers.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Trained new associates in company policies and procedures, fostering a supportive work environment.
Fulfillment Associate
4 Months- Managed inventory levels, optimizing stock placement for efficient retrieval and processing.
- Trained new associates on safety protocols and operational procedures to enhance team performance.
- Contributed to a safe work environment by adhering to safety protocols and promptly addressing potential hazards.
- Played a key role in successful cycle counts, contributing to accurate inventory management across the fulfillment center.
- Pulled orders quickly to maintain demanding productivity goals.
- Operated equipment such as pallet jacks and hand trucks to move heavy boxes.
Café and Event Attendant
2 Years 5 Months- Collaborated with coworkers to maintain smooth operations in fast-paced environments.
- Greeted customers and helped them with any questions they had.
- Received and completed customers orders and handled their payments
- Trained and supervised new café attendants, enhancing team efficiency.
- Trained new café attendants and managed them in the café
- Kept the indoor and outdoor dining areas clean by removing trash, wiping down tables, and restocking napkin dispensers.
- Restocked inventory when we got shipments.
- Swept the floors to get rid of the debris and mopped the floor as closing procedures.
- Served large volume of customers with diverse needs, ensuring positive experiences.
- Monitored café operations to ensure smooth functioning.
- Kept an eye on things.
Education
High School
Associate of Arts - Nursing
Skills
Customer service
Retail Customer Service
Issue resolution
Inventory management
Point of sale managements
Organization
Detail Oriented
Productivity
Flexibility
Efficient
Hospitality
Food Preparation
Heavy lifting
General Labor
Multitasking
Quick learner
Product merchandising
Customer service sales
General labor
Multitasking
Timeline
Garden Center Associate
Lowes Home Improvment
2026.05 - CurrentRead More
Head Cashier
Lowes Home Improvment
2024.12 - 2026.05Read More
Customer Service Associate
Lowes Home Improvment
2024.04 - 2024.12Read More
Fulfillment Associate
Lowes Home Improvment
2023.12 - 2024.04Read More
Café and Event Attendant
Greenacre management
2021.04 - 2023.09Read More
Land O' Lakes High School
High School
Read More
St Petersburg College
Associate of Arts from Nursing
Read More