Arturo Garcia
Summary
Proven track record in enhancing customer satisfaction and sales revenue, notably at Marriott, through exceptional customer service and in-depth product knowledge. Streamlined operations at Curative as Site Lead, demonstrating attention to detail and collaborative leadership. Motivated teams at Whataburger to peak performance, showcasing a blend of hard and soft skills.
Overview
17
17
years of professional experience
Work History
Inside Sales Representative
Renewal By Anderson
04.2023 - Current
- Enhanced customer satisfaction through attentive service, addressing concerns promptly, and offering tailored solutions.
- Maintained up-to-date knowledge of available products to best serve customers and maximize sales potential.
Site Lead
Curative
12.2020 - 12.2022
- Improved site efficiency by implementing streamlined processes and procedures.
- Maintained detailed records of project progress, allowing for accurate forecasting of future needs.
- Managed project timelines, ensuring successful completion within budget and on schedule.
- Collaborated with other Site Leads to share best practices and improve overall company performance.
Reservations Sales Specialist
Marriott
12.2019 - 12.2020
- Process all reservation requests, changes, and cancellations received by phone, fax, or mail
- Identify guest reservation needs, determine appropriate room type, and verify availability of room type and rate
- Consistently met sales targets by effectively upselling travel packages and add-on services.
- Improved customer satisfaction by efficiently handling reservation inquiries and providing accurate information.
Assistant General Manager
Whataburger
10.2007 - 12.2019
- Handled cash accurately and prepared deposits.
- Motivated and trained employees to maximize performance.
- Coordinated timely and precise food order placements.
- Assess potential hires through comprehensive interviews.
- Guided developing leadership skills in managers.
- Initiated the opening of various stores.
Education
Associate Of Arts - Hospitality Administration And Management
Austin Community College
Austin, TX05.2020
Skills
- Attention to detail
- Exceptional customer service
- Customer focus
- Coaching and mentoring
- Schedule management
- Complaint resolution
- Employee evaluation
Languages
Spanish
Native or Bilingual
Timeline
Inside Sales Representative
Renewal By Anderson
04.2023 - Current
Site Lead
Curative
12.2020 - 12.2022
Reservations Sales Specialist
Marriott
12.2019 - 12.2020
Assistant General Manager
Whataburger
10.2007 - 12.2019
Associate Of Arts - Hospitality Administration And Management
Austin Community College